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Mandatory Work: “the following claimants must not be considered” + good cause opt-outs: Internal information from Jobcentre Plus

[1] Mandatory Work Activity: Including
[2] Work Experience + [2.1] Good cause opt outs + 16 and 17  year olds?

[1] Mandatory Work Activity

Identifying claimants suitable for MWA

1. A JSA claimant potentially suitable for MWA is one identified through the
work targeted interview process, supported by use of the Customer
Assessment Tool, as lacking ,or failing to demonstrate, the focus and
discipline that is necessary to effectively:

  • seek out and pursue job opportunities
  • secure and retain employment

2. MWA may  be beneficial for a claimant that has recently received a labour
market related sanction/disallowance, providing an opportunity for them to
develop the skills, disciplines and behaviours sought by employers.

3. Given the policy intent of MWA, the following claimants must not be
considered for referral to MWA:

  • currently working (paid or voluntary)
  • undertaking employment related study / training
  • taking part in or recently completed* another employment measure
    (contracted or non-contracted) aimed at helping them move closer to
    the labour market

(* A claimant ‘dropping-out’ of an employment measure prematurely may, or
may not, indicate a lack of focus and discipline on their part; it is for Advisory
Teams to consider the merits of MWA referral on a case by case basis).

4. MWA must not be used as an alternative means of addressing
conditionality doubts. If there are doubts about a claimant meeting JSA
conditionality (i.e. availability and actively seeking) those doubts must be
addressed appropriately.

5. If a lack of recent work experience is proving to be a barrier to finding work
for an otherwise well-focused claimant, Advisory Teams must seek to address
this through appropriate measures eg Work Together; MWA is not an
appropriate measure in such cases

6. The final decision on a claimant’s suitability for MWA is one that must be
made in consultation with an Advisory Team Manager eg through a ‘case
conference’ approach.

7. To provide the necessary audit trail, a record must be kept of the
consultation meeting (e.g. as an LMS conversation).
http://www.whatdotheyknow.com/request/94388/response/233211/attach/3/MWA%20Adviser%20guidance.pdf

[2] Work Experience

The decision for a claimant to participate in Work Experience is voluntary
(Jobseeker’s Directions should not be used). However, except for 16/17 year
olds, participation is mandatory once the claimant has made a decision to
participate (apart from the probationary week).

Suitable claimants will:

  • Not have significant needs relating to numeracy, literacy or general employability skills
  • Have little or no work history a low skills base
  • Be motivated and demonstrate a willingness to work.

In initial discussions with the claimant, advisers should ensure the claimant
understands that once they agree to participate and have received the written
notice with details and a start date for the Work Experience placement, that
attendance will be mandatory and sanctions will apply if they do not start or
complete the placement following the probationary period. [See 2.1 below]
It is imperative that the claimant is made aware of how sanctions will affect
them.
http://www.whatdotheyknow.com/request/94388/response/233211/attach/4/Work%20Experience%20Guidance%20Extracts.pdf

[2.1] Good cause opt outs + 16 and 17  year olds?

“(2C) Without prejudice to any other circumstances in which a person may be regarded as having good cause for any act or omission for the purposes of section 19(5)(b) or section 20A(2)(b), a person is to be regarded as having good cause for failing to attend or giving up Work Experience provided that the person—

(a) attends the first day of Work Experience,

(b) gives up not later than one week after the date on which the person begins Work Experience, and

(c) does not lose the Work Experience place through misconduct.”.

http://www.legislation.gov.uk/ukdsi/2011/9780111505861/regulation/2

“Department for Work and Pensions does not operate a Mandatory Work Experience
programme. Our Work Experience programme is entirely voluntary. However, except for 16/17
year olds, participation becomes mandatory once the claimant has made a decision to
participate.”
http://www.whatdotheyknow.com/request/94388/response/233211/attach/html/2/FoI%203532%2006.12.11.pdf.html

“Jobseeker’s Allowance isn’t normally paid to 16 or 17 year olds, except in special cases.”
http://www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Employedorlookingforwork/DG_10018757

JSA for 16-17 year olds
http://www.dwp.gov.uk/docs/jsa-16-17-severe-hardship.pdf

Action for Employment Ltd (A4e) under investigation?

This blog is evidence of a Jobcentre Plus (JCP) sanction that is based upon evidence supplied by Action for Employment Ltd (A4e) that is under question, demonstrably and provably false and I am wholly confident that the outcome of any investigation would see me exonerated and that  A4e’s actions and omissions engage  Section 4 of the Fraud Act (2006) and my formal complaints to JCP and A4e, related thereto, are meritorious.

Islington Poverty Action Group

This is to acknowledge the mutual support and help of Islington Poverty Action Group members, particularly those who came with me to the 18/5/11 Jobcentre Plus meeting and bore witness to Action for Employment Ltd (A4e)  Sophistry, Calumny, Untruth, Mendacity.

Voluntary Work…is…mandatory

Work Programme: Informed Consent?

“A template containing legally approved wording has been developed
which must be used by Providers for this purpose.
A customer may refuse to give consent or may withdraw it at any time.
Source: http://www.dwp.gov.uk/docs/work-prog-qa-issue-8.pdf 15/02/11

Notice to Providers: Compliance with Data Protection Act and Information Disclosure

Your organisation needs to make it clear to customers that giving consent is voluntary and that refusal to give consent or withdrawal of an existing consent will not affect any benefit they may be entitled to.
Source: http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/notices-to-providers/ May 2008 Archive copy: http://webarchive.nationalarchives.gov.uk/+/http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/notices-to-providers/notice-to-providers-dpa.shtml

A4e Personal Career Coach:

A 04x week Voluntary Work Boost is a mandatory component of the FND Programme.
Source: (09 Feb 2011 10:40:36 +0000) by [redacted]@a4e.co.uk  – Email correspondence
Notes: ‘Work Boost’ = Mandatory Work Related Activity (MWRA) ‘FND’ = Flexible New Deal

Welcome Aboard: “You’ll also take part in a four-week ‘Work Boost’ This is what it says on the tin; boosts your chances of finding work. Again, we’ll tailor this to your needs and goals.

 1 tin + 1 tin + 1 tin = 12 weeks

Work Boost: Just the job:  Your Work Boost is a crucial part of your Flexible New Deal programme. It’s a dress rehearsal for work; a four week period of work experience to get you ready for full time employment. You’ll find it great for getting into a routine again, and it’ll do wonders for your self-confidence.”
Source: A4e Leaflet ‘Welcome Aboard’ Page 17 (provided by A4E in November 2010, with invitation to Induction letter)

“Mandatory Work Related Activity (MWRA)
Customers are required to participate in four weeks continuous full time work
related activity (30 hours or more within that given week) within the first 52
weeks participation on FND. This applies if the customer has not had at least
four weeks continuous full time paid work since starting on FND.”
http://tinyurl.com/5w9aw86
http://viewer.zoho.com/docs/urlview.do?url=http%3A%2F%2Fwww.dwp.gov.uk%2Fdocs%2Ffnd-quick-ref-guide.pdf

“You will see that pages 4 and 5 (FND1 Leaflet) explain the aims and objectives of FND and the activities that each customer will be required to undertake . Specifically, it refers to the requirement to undertake a period of work experience which will last for four weeks.
Letter from [redacted] District Manager dated 10/03/11

from [redacted]
to    Darra.Singh@jobcentreplus.gsi.gov.uk
date    7 June 2011 09:23
subject    Fwd: Appeal against a JSA sanction aka suspension
mailed-by    gmail.com

Dear Darra Singh,

I would be most appreciative if you could investigate the matters listed below, the matter has been in abeyance for too long and I do not consider JCP is acting lawfully by not advising me of any mechanism to formally Appeal against it’s decision to sanction/suspend my JSA.

Related to the issues below is a request I have made for JCP to send copies of an FND40, FND2 and JCP25 provided by Action for Employment Lts (A4e), for independent Forensic Analysis, as at a meeting organised by JCP on 18/5/11 I evidence was provided that at least one of the above forms had been completed retrospectively and another appears to have been altered/falsified.(doctored) These forms have been used to base my JSA sanction/suspension upon.

Yours faithfully
[redacted]
– Hide quoted text –

———- Forwarded message ———-
From: [redacted]>
Date: 7 June 2011 09:13
Subject: Appeal against a JSA sanction aka suspension
To: [redacted]@jobcentreplus.gsi.gov.uk, [redacted]@jobcentreplus.gsi.gov.uk

Dear [redacted],

Further to my visits to JCP Finsbury Park/Highgate during week starting 18/4/11 and my face to face discussion with Team Leader [redacted], who advised that a “sanction” existed against my JSA claim and all the claims subsequent that a sanction does exist, sometimes called a “suspension”, I write to confirm I wish to make a formal Appeal against such, on the basis it is unlawful and irrational, not based upon evidence and the apparent information being replied upon is under question, doubted.

Please confirm this Appeal has been lodged.

Can I also ask when my Bank Charges will be refunded, dating back to delayed JSA payments in March and April 2011, I have provided evidence of these charges being made and deducted from my Bank account.

I consider that JCP is not exercising due care and attention to the misconduct I have highlighted concerning A4e, which relates to the sanction and is using delays and subversion of it’s complaints procedures to ‘kick into the long grass’ the issues I am raising concerning A4e and both JCP and A4e have vested interests to suppress them.

Yours faithfully
[redacted]

———- Forwarded message ———-
From: [redacted]
Date: 19 May 2011 12:13
Subject: My ref: Forensic document analysis, Freedom of Information Request and Forced Labour
To: [redacted]@jobcentreplus.gsi.gov.uk
Cc: [redacted]

Dear [redacted],

Please find attached a scanned copy of the JCP25 (pink carbon copy sheet) discussed at the JCP meeting I and others attended and independently minuted. On the matter of A4E’s Michael Moloney’s Letter of 28/4/11 he states that this JCP25 was sent to me on 16/03/11, which is after my 4 week MWRA activity started. During last week I submitted by email and fax a set of questions for A4E to respond to, which they never did until yesterday’s meeting.

The questions had been:

What Date  was the FND2 completed, what Date the FND2 Signed by myself, what date was a copy of the FND2 provided to me? And What Date  was the FND40 completed, what Date the FND40 Signed by myself, what date was a copy of the FND40 provided to me?

When Maxine Watts from A4E was shown a copy of the completed FND40 and asked when was it completed she stated 21/02/11.

During the meeting Maxine said A4E did not answer the questions I submitted, in advance, because I requested a response by fax,she failed to remember I also wrote that I would accept copies by postal recorded delivery to my home address. Maxine also stated that A4E did not provide the FND2 ever because such documents are restricted and not shared, I pointed out that the are freely available on the Internet via the DWP website <http://www.dwp.gov.uk/docs/fnd-2.pdf> as is all the FND guidance that states that a MWRA is for 4 weeks:

Publication: FND Quick Reference Guide

Mandatory Work Related Activity (MWRA)
Customers are required to participate in four weeks continuous full time work
related activity (30 hours or more within that given week) within the first 52
weeks participation  on FND. This applies if the customer has not had at least
four weeks continuous full time paid work since starting on FND.”

http://www.dwp.gov.uk/docs/fnd-quick-ref-guide.pdf

I consider there is a Public interest in making all of the evidence I have thus far provided Public, I have yet to decide whether this is a course of action I will take, though as clearly the intersection between A4E’s practice and JCP defence thereof are very weak and I found many of the JCP statements made yesterday about the 12 weeks in terms of policy are mere sophistry of the highest order. And despite having been the organiser of yesterday’s meeting JCP did not supply any in the Public domain that could justify A4E’s practice in this case, as having followed published procedures or was lawfully arranged or based upon the standards of informed consent.

Therefore the evidence provided yesterday on the matter of the FND40 document is that it was in fact completed on 16/3/11 and not 21/2/11 as claimed by A4E, A4E had over one week to consider an answer to the question of when they completed the FND40, yesterday they stated 21/02/11.

Your own representative Harvey stated it is unacceptable to retrospectively complete documentation which of course I agree with. He also implied that I was at fault because I forgot to ask for copies of the FND40 and FND2 during my 11/3/11 meeting at A4E, the purpose of which was solely to get advance payment of travel, clothing and meal expenses for the 4 week MWRA, as JCP wrote to me on the purpose of this matter it seems convenient to suggest that I was at fault for an A4E staff member not providing me with copies of forms (FND2 & FND40) I had requested in writing. Of course the evidence provided yesterday by A4E’s Maxine Watts was that at least the FND40 had not been completed on the 21/02/11, which would explain why no completed copy was ever given to me before the MWRA started, per my clear written request.

I take this opportunity to confirm that  A4E said, in writing, that I had falsified documents, specifically the JCP25 countersigned by a JCP Personal Adviser.

[Manager JCP Finsbury Park], suggested because I was no longer claiming JSA that the matter needed a resolution because of this one fact, I do not accept this, as JCP is the Data Controller of all the Data/Documents under question and JCP services are open to the Public without having to be a JSA claimant.

Based upon A4E’s admissions yesterday, I once again reiterate that I want the originals and all copies of the FND2 and FND40 documents and the A4E provided JCP25 to be sent for Forensic analysis, to give an independent opinion of such, especially as the evidence suggests an attempt has been made to alter (doctor) a significant hand written note thereon by A4E, specifically changing a word Include to the word Conclude.

I agree with the observation made during the meeting by [redacted] of Islington Poverty Action Group (www.ipag.org.uk) that is is “suspicious” that other than the forensically questioned FND2 and FND40 A4E never mention in writing ever, that they considered they set up a 12 week MWRA, despite the innumerable emails I sent to them, before, during and after it, which all clearly state I attended an interview for a 4 week MWRA and clearly stated a number of times that it was due to end on 08/04/11, it seems very strange indeed that at no time ever, did A4E ever state that the MWRA was somehow for 12 weeks.

Harvey suggested that somehow there is an equivalence between my understanding of Dates and A4E’s practice and communication of such, I reject this pretext completely and therefore despite A4E being paid to provide a Support Contract for FND did not exercise appropriate levels care and attention (safeguards) and sort to solely rely upon the questioned and retrospectively completed documents as some sort of evidence that, as Maxine claimed that A4E had told me verbally that the MWRA was for 12 weeks prior to it’s start, of course I completely refute this self-serving corporate post complaint statement and consider such to be malicious.

I also note that during the meeting JCP sort to restrict the meeting to the questioned FND2 and FND40 and refused to allow any discussions about the evidence I have that substantiates how the MWRA I undertook was exploitative and that A4E Placement Officer (A4e) personal and professional boundaries with the MWRA provider are blurred to my evidenced based detriment.

I am also a little perturbed that prior to yesterday’s meeting JCP and A4E held an advance meeting, (ground floor back office) I do not not consider this to be procedurally fair and open, as it gave A4E a significant advantage to prepare and facilitate the actual 2 pm meeting with those self same JCP staff who attended the 2pm meeting.

As I noted in the meeting I would like A4E to write to me within 7 working days to confirm it’s willingness to make arrangement for document forensic analysis.

[Manager JCP Finsbury Park]  also suggested yesterday that a JSA Sanction had in fact been raised and the overpayment recovery is underway, I pointed out that I had been given access to my LMS record and it did not record a sanction ever being raised, I said that JCP is just seeking to “cover itself”, but like A4E is doing so on a equally dubious retrospective basis, as it is also not following published procedures on JSA sanctions and seems only to be doing so after I formally complained.

My current understanding is that A4E have to date never submitted the official FND sanction doubt forms, as available on the DWP website, this opinion is is based upon what the JCP worker [redacted] advised me of and the fact that when I was given sight of the information submitted to JCP and recorded by [redated]  no  copies of the sanction doubt forms has been made available. As a basic safeguard I expect JCP to issue all of it’s staff with official Date stamps that have a JCP logo/address, as it is apparent that documents being relied upon by JCP/A4E can be retrospectively created, without an indication upon some of these documents when actually completed and or when JCP offices and staff receive such.

As requested I will complete the Subject Access form. However, as I mentioned during the meeting can JCP please provide me with a copy of the notes made during the 2pm meeting by JCP representatives and any notes taken during the earlier joint meeting only held with A4E, personal details can of course be redacted. I ask this because Harvey stated that it would take 40 days to comply with a Subject Access request, whereas a Freedom of Information request for these notes would take 20 days.

Yesterday morning I spoke to a number of the ‘volunteer’ Community Marshall’s/Warden, they are part of an A4E and Finsbury Business Forum ‘partnership’, I spoke to to a number of them and it is clear that they are not undertaking ‘voluntary’ work. in fact they are doing this unpaid work as a part of a 4 week MWRA and they confirmed they signed documents to that effect. (FND2). They also stated that whilst they agreed to do the 4 week MWRA it was in fact a programme of at least 8 weeks, as it involves obtaining an NVQ in Customer Care.

I consider it a corruption of the ethos of voluntary work (Big Society) to make undertaking of such conditional and mandatory and failure to participate a reason to sanction/stop a the non voluntary participants involvement in a programme presented to the Public as voluntary. Whilst you may argue this has nothing to do with my complaints, they are material facts that support my contentions that A4E are and have been acting institutionally against the interests of it’s JCP ‘customers’.

Attached is a copy of [redacted]. I also took the opportunity yesterday to speak to the forum’s coordinator [redacted], who confirmed that many of the ‘volunteers’ come from A4E to undertake a 4 week MWRA and leave at the end of the fourth week, clearly therefore it is unacceptable to call these Marshals/Warden “volunteers”, [redacted] also stated that a number of the ‘volunteers’ get referred by JCP directly.

Therefore the Marshall/Warden arrangements are the equivalent of community punishment usually reserved for criminals and fall under the ILO definition of forced labour, whilst also being exploitative of the individual JCP/A4E participants they are also promoted to cover vacancies in stores, offices and buildings of forum members for job that would normally and or currently being undertaken by paid staff, such as security guards, a sense of robbing the often low paid by making them unemployed by replacing them with non voluntary MWRA non volunteers and embedding the 4 weeks MWRA to go beyond 4 weeks by having an integrated NVQ that lasts at least 8 weeks. I have recorded evidence of these facts via the statements given by a number of current Marshals/Wardens.

A x04 week Voluntary Work Boost is a mandatory component
of the FND Programme.

Source: (09 Feb 2011 10:40:36 +0000) by [A4e PCC]
[redacted]  – Email correspondence (emphasis added)

A4E using it’s FND Support Contract to treat JCP ‘customers’ as criminals? The evidence suggests this to be the case and is an institutional blanket policy and practice.

Community Payback – Have your say!

“Offenders perform 5 million hours of compulsory unpaid work each year and now you can ‘have your say’ in what work takes place in your local area and how this will benefit your community.”
http://www.met.police.uk/saferneighbourhoods/payback.htm

Campaign Against Slave Labour
http://www.noii.org.uk/2005/05/25/campaign-against-slave-labour/

I am also in touch with the Board of Trustees for Volunteering England and will be providing them with evidence (including witnessed statements) to substantiate reasons they should consider  withdrawing cooperating with JCP and it partnership to promote voluntary work within JCP office and it’s ‘customers’, as the ethos and philosophy behind voluntary work is being corrupted by the likes of the JCP contracts awarded to A4E and it joint Forum initiative above.

Yours faithfully
[redacted]

CC: [redacted]

[redacted]

JCP25 Change of Circumstances form provided by JCP office [redacted], 31/3/11


Extract of a4e ‘My Deal’/Action Plan (Mandatory component of FND)
Note: Completion of the ‘Worklessness Pilot’ diagnostic refused.

************************************************
15 May 2011
************************************************

from [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>,
[redacted][Disrtict Manager JCP]
date 15 May 2011 22:48
subject Re: Summary of my A4E concerns about it’s unlawful and unethical FND practice
mailed-by gmail.com

When considering the significance of the email below and this quote:

“I also take this opportunity to write once again that the two staff members [redacted] I shared an office with at [redacted] had just had their hours reduced from a five day week to a three day week, equal to 28 hours and my MWRA hours had been set at 30 hours. There seems a direct profit motivated connection between these two facts. [redacted] main work is the management of [redacted] and it just so happens that it’s seasonal busy period is April, May and June, which just so happens to be the period A4E claims I agreed to work there on an unpaid basis in a Profit based Company. One of these staff members also advised that by only working 3 days a week she was no longer financially better off in work. Some would see a connection to my MWRA and staff members working conditions as directly connected and that I was in fact undertaking work of an exploitative nature by doing work of an existing vacancy.”

I would expect JCP to report these concerns taking note of:

Report by the Social Security Advisory Committee
under Section 174(1) of the Social Security
Administration Act 1992 and statement by the
Secretary of State for Work and Pensions in
accordance with Section 174(2) of that Act
and these extracts:

“The Committee has raised an additional question regarding the last
point of these guidelines. The concern is that this could potentially lead to the
exploitation of a customer by the contracted provider or the placement
organisation.

4.8 We question the nature of the ‘work’ on offer. The Department expects
that placements would have some kind of community benefit, but again are
leaving the bulk of the detail to the providers and consequently this could not
be given to the Committee. We were given a list of criteria for community
benefit, but noted that one of the items on the list was ‘working towards the
profit of the host organisation.’ We would like more detail about exactly what
the Department means by this as we are concerned about the potential
exploitation that could occur. We note that for some other unpaid work
schemes, such as mandatory work experiences on the New Deal, there has
been a paucity of quality work available for claimants in some other schemes
and we are very concerned that this is a exploitation of people who have no
choice.

Legal implications

4.21 We are concerned that placements should not be used by employers
as a way to obtain free labour and especially if it were at the expense of a
paid post. We feel that an employer could potentially work around the
requirement of additionality by providing a rolling placement, whereby they
take on a different individual every four weeks for a lengthy period of time, and
in doing so be able to fill a post at no cost.

Labour market impacts

5.15 Two respondents are worried about the likelihood of job substitution
with participants being used to undertake jobs that employers would have
otherwise paid existing or new employees to undertake. They feel that this is
a particular risk given the current tough economic conditions in the labour
market. One respondent feels that this scheme could see the terms and
conditions of existing staff undercut by unpaid workfare staff and notes that
previous schemes (such as the Future Jobs Fund and the Community Task
Force) had additional checks to guard against employee substitution which
mandatory work activity does not.

6.3 Notwithstanding the paragraph above, on the evidence presented we
found little to suggest that the programme can be effective. In particular we
remain sceptical about the effectiveness of mandation.

http://www.official-documents.gov.uk/document/other/9780108510403/9780108510403.pdf

Yours faithfully
[redacted]

[redacted]
to eavbunudje@a4e.co.uk,
[Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
customerservices@a4e.co.uk,
[Manager JCP Finsbury Park],
[redacted][District Manager JCP]
date 15 May 2011 15:00
subject Mandatory Voluntary work from A4E
mailed-by gmail.com

Dear A4E staff,

When you get the chance please complete the form below, sign and date it and return it to me by fax number [redacted] before the planned JCP meeting of 18/5/11:

*************************************************
Form for completion by A4E prior to 18/5/11
*************************************************

FND2
– – – – –
Date completed:
Date signed by Mr [redacted]:
Date copy provided to Mr [redacted]:

FND40
– – – – –
Date completed:
Date signed by Mr [redacted]:
Date copy provided to Mr [redacted]:
*************************************************

Date form completed:
*************************************************

Full name and job title of person completing above
form: (BLOCK CAPITOLS PLEASE)

*************************************************
Signature of above person

*************************************************

Please also send copies of the FND2 and FND40’s you hold when you fax back the form above.

When completing please consider the information below:

Welcome Aboard

“You’ll also take part in a four-week ‘Work Boost’ This is what it says on the
tin; boosts your chances of finding work. Again, we’ll tailor this to your needs
and goals.

Work Boost: Just the job

Your Work Boost is a crucial part of your Flexible New Deal programme.
It’s a dress rehearsal for work; a four week period of work experience
to get you ready for full time employment. You’ll find it great for
getting into a routine again, and it’ll do wonders for your self-confidence.”
Source: A4e Leaflet ‘Welcome Aboard’ Page 17 (emphasis added)

A x04 week Voluntary Work Boost is a mandatory component
of the FND Programme.
Source: (09 Feb 2011 10:40:36 +0000) by
<[redacted] – Email correspondence (emphasis added)

Mandatory Work Related Activity overview
6.3. You are required to ensure that every customer undertakes a minimum of at least
4 continuous weeks of full-time work related activity. This applies if the customer
has not had at least 4 weeks continuous full-time paid work since starting on the
FND. Customers can spend longer on MWRA if they wish to (it must be
Voluntary)…”
Source: http://www.dwp.gov.uk/docs/fnd-section-6.pdf (emphasis added)

“You were made aware that this work related activity would be of 12 weeks –
from the 14/03/2011 to 03/06/2011. In fact, this particular provider does
not operate work boost for periods less than 3 months (Please note that the
DWP Provider Guidance, Section 6.3 states that MWRA should be carried out
for a minimum of 4 continuous weeks” (original emphasis)
Source: A4E letter from Michael Moloney FND/JCPSC Team Manager dated 28/04/11
(FNDSC = Flexible New Deal Support Contract)

“You will see that pages 4 and 5 (FND1 Leaflet) explain the aims and objectives of FND
and the activities that each customer will be required to undertake . Specifically,
it refers to the requirement to undertake a period of work experience which
will last for four weeks.”
Source: Letter from [redacted] District Manager dated 10/03/11 (emphasis added)

—– Original message —–
From: “[redacted]”
To: [Personal Adviser JCP FInsbury Park]
Date: Sun, 15 May 2011 13:22:55 +0100
Subject: Meeting with A4E at JCPFP: Wed 18 May 2011 attion 2pm

Dear [redacted],

I am writing to ask you to speak to your line Manager or [redacted]
specifically to attend the meeting Marian has arranged with A4E
representatives, as I think your insights are material to the situation.
Below is an email that gives some overview of the situation from my
perspective and as it mentions you indirectly I think you should have a
copy. At the foot of the email is a set of quotes that also highlight a
number of inconsistencies that suggest that Voluntary work can somehow
be made Mandatory, a provision usually reserved for criminals or full
filling the ILO definition of forced labor (slavery).

The idea I would do Voluntary work on a Mandatory basis in a profit
making company (or any other entity) would be contradiction to the
campaign I was one of the key campaigners, that being:

campaign Against Slave Labour
Section 10 of Asylum and Immigration Act 2004 makes “hard case support”
conditional on performance of community work.
http://www.noii.org.uk/2005/05/25/campaign-against-slave-labour/

The above provision was never implemented after the YMCA and all other
organisations backed out of the contracts they signed to deliver it, a
pilot of which was going to be in Liverpool, my home City of birth and
the historic centre of the Slave Trade.

Yours faithfully
[redacted]

from [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>,
[redacted][District Manager JCP]
date 15 May 2011 12:32
subject Summary of my A4E concerns about it’s unlawful and unethical FND practice
mailed-by gmail.com

Based upon the 27/03/11 email below, it confirms I was aware of the proposed June end date via a JCP letter, once I
locate it I will scan it, as I would imagine it came AFTER I started the MWRA, as A4E did not submit the FND2 and FND40 until 17/03/11. I had been assuming my JCP Personal Adviser had told me of the end date at a later date. (01/4/11) However, as my first JSA payment made during the MWRA was late, I did visit JCP Finsbury Park on 22/3/11 to discuss the payment problems and this would have been the first time I was informed on the end date, which, as I have said I considered an error. And as the JCP25 dated 01 04 2011 attests to my JCP Personal Adviser agreed with the earlier shared opinion of error. IE: The end date of June for a MWRA was a clear error, as the maximum permissible is 4 weeks, as outlined in the A4E ‘Welcome Aboard’ leaflet sent to me in November 2010. (extract attached)

The significance of the June end date only became apparent when my post 08/4/11 JSA/Training Allowance did not get paid into my bank account on 20/4/11, which led me to obtaining a copy of the FND2 A4E submitted to JCP Highgate, which had entered thereon an end date I had never seen before. I also note that I had in fact informed A4E of the 08/4/11 end date in writing (email) a number of times, though A4E clearly ignored such as well as my repeated requests for copies of the FND2 and FND40 and for guidance of what to do after 08/04/11.

Irrespective of the timing of JCP letters and JCP staff informing me of the June End date, the core question is the fact that A4E at no time informed me of the End date before I started the MWRA. Looking through all the letters, emails that exist before and up to 20/4/11 there is no case whatsoever that A4E ever mentions the End date, even in response to emails I sent before I ended my MWRA in which I mention it is only for 4 weeks. Any independent person would want to ask A4E why it has been so adverse at responding to my emails by advising me that the Work at [redacted] was for 12 weeks. I therefore make a further adverse inference that A4E has a dubious self-interest never to advise it’s JCP ‘customers’ in writing (it’s own) of any work it organises above the MWRA of 4 weeks.

A4E is solely reliant upon the questioned FND2 and FND40, these are the only documents that involve A4E and have the End date (written on them by an A4E staff member), I was originally requested to fully complete, sign and date the FND2 prior to week ending 18/2/11, I duly added the only information that was known at that time. IE: No proposed End or Propose start date. Between the week ending 18/2/11 the next time I saw the FND2 was the copy provided to me by JCP Highgate, which had thereon Proposed Start and End dates I had never seen before and clearly A4E acknowledges it never sent me a copy of the FND2 after I left the week ending 18/2/11 partially completed copy with them.

If the Start and End date was known when I gave the FND2 and FND40, I would have dated them and they would have been fully complete. And if I had fully completed them, A4E would have been in a situation that they would have never ever written anything with an End date, therefore my experience seems to suggest that A4E follows a practice of never mentioning the End date ever, which I consider highly suspicious and may actually represent a deliberate A4E corporate practice/blanket policy. This practice facilitates A4E arranging unlawful MWRA to continue beyond the maximum of 4 weeks and ensuring by omission that no evidence exists on whether any extension above 4 weeks is voluntary. Though clearly one of the Team Manager’s of A4E Micheal Moloney considers a 4 week MWRA can be extended to 12 weeks on an equally Mandatory basis, to quote:

“You were made aware that this work related activity would be of 12 weeks –
from the 14/03/2011 to 03/06/2011. In fact, this particular provider does
not operate work boost for periods less than 3 months (Please note that the
DWP Provider Guidance, Section 6.3 states that MWRA should be carried out
for a minimum of 4 continuous weeks” (original emphasis)
A4E letter from Michael Moloney FND/JCPSC Team Manager dated 28/04/11

A4E institutionally functions on the basis of omission, which ensures that it’s JCP ‘customers’ engage with from day one on the basis on little if any informed consent, any FND Provider’s Manager who selectively quotes FND Provider Guidance worries me. The quotes below, show how A4E does not follow such:

Mandatory Work Related Activity overview
6.3. You are required to ensure that every customer undertakes a minimum of at least
4 continuous weeks of full-time work related activity. This applies if the customer
has not had at least 4 weeks continuous full-time paid work since starting on the
FND. Customers can spend longer on MWRA if they wish to (it must be
Voluntary)…

http://www.dwp.gov.uk/docs/fnd-section-6.pdf

Pre-activity meeting
5.13. Once you have identified activity that requires a customer to be switched to a TA
you must undertake a face-to-face meeting to complete relevant paperwork and
issue a customer with notification of their roles and responsibilities while
undertaking activity.
5.14. Please Note: This meeting must be conducted no less than 4 (working) days
prior to the activity start date but not more than 7 (working) days in advance.”

http://www.dwp.gov.uk/docs/fnd-section-6.pdf

My MWRA activities started on 14/3/11, I was requested by A4E to complete the FND2 and FND40 during week ending 18/2/11, 3 weeks earlier than the above guidance stipulates.

I also received a letter from JCP District Manager [redacted] dated 10 March 2011, which highlighted the inappropriateness of calling any MWRA as voluntary, for sake of clarity it also said:

“You will see that pages 4 and 5 (FND1 Leaflet) explain the aims and objectives of FND and the activities that each customer will be required to undertake . Specifically, it refers to the requirement to undertake a period of work experience which will last for four weeks.
JCP Letter from [redacted]District Manager dated 10/03/11

I provided [redacted], [redacted], with a copy of this FND1 leaflet when I first started there.

I have already advised that I was the first ever person to undertake a MWRA at [redacted], none of it’s staff had any idea what FND is or the sanctions and conditions attached to MWRA, this is supported y the fact that A4E only undertook a Health and Safety Assessment of [redacted] on the morning of 14/03/11. In fact it’s director advised me that they did not even really understand A4E’s remit and I provided them with an FND leaflet on the day I started. During the first Team Meeting at [redacted] I advised everyone that I was there for “a few weeks” and during a formal staff training session on Customer Care I introduced myself as “I am on a placement with [redacted] for 4 weeks…”

I also take this opportunity to write once again that the two staff members ([redacted]) I shared an office with at [redacted] had just had their hours reduced from a five day week to a three day week, equal to 28 hours and my MWRA hours had been set at 30 hours. There seems a direct profit motivated connection between these two facts. [redacted] main work is [redacted] and it just so happens that it’s seasonal busy period is April, May and June, which just so happens to be the period A4E claims I agree to work there on an unpaid basis in a Profit based Company. One of these staff members also advised that by only working 3 days a week she was no longer financially better off in work. Some would see a connection to my MWRA and staff members working conditions as directly connected and that I was in fact undertaking work of an exploitative nature by doing work of an existing vacancy.

As a final note even the MWRA provider [redacted] in it’s one and only formal letter and email of 25/2/11 does not mention an End date and neither was a Start or End date mentioned during my one to one interview, this level of omission is deafening and I conclude consciously deliberate.

Yours faithfully
[redacted]

EMAIL>

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
date 27 March 2011 15:47
subject Re: PCC Forum 10/03/20111
mailed-by gmail.com

Hi [Placement Officer], When my placement at [redacted] finishes can you advise what will happen to my JSA claim and when I am expected to attend the Job Centre to ‘sign-on’ or make a new JSA, I am puzzled by this process as A4E has not informed me what to do after April 11th 2011. Can you also provide me with a copy of the form that gave the dates of my [redacted] placement, as this is something A4E added to the forms and I have not been provided with copies, I ask this as I recently got a JCP letter that indicates my ‘Training Allowance’ is till June 2011.

I need this information to manage my personal finances should I remain unemployed in the immediate future, especially as my last JSA/Training payment was late by one day and I have incurred Bank Charges, that require me to claim them back from JCP due to an admin error of A4E or JCP.

Thanks
Frank

*********************************************
13 May 2011
********************************************

from Michael Moloney MMoloney@a4e.co.uk
to [redacted] <[redacted]>
cc Abubakr Najaar <ANajaar@a4e.co.uk>
date 13 May 2011 10:35
subject RE: Meeting

Dear [redacted]

I am hoping the meeting next week 18/05/2011 will be the opportunity to for all of us to bring this matter to a close. At that point we wil be able to look at all the evidence in a fair and open manner.

Regards
Michael

from [redacted]
to Michael Moloney <MMoloney@a4e.co.uk>
cc Abubakr Najaar <ANajaar@a4e.co.uk>
date 13 May 2011 10:47
subject Re: Meeting
mailed-by gmail.com

I consider it would be really fair, open and transparent if A4E
(yourself) had not refused to arrange for the attached document to be
completed, as sent on Monday to you by fax and email (copy attached).

Can you confirm who from A4E will be attending the meeting?

Yours faithfully
[redacted]

3 attachments — Download all attachments
fax.pdf fax.pdf
27K View Download
faxconfirmation.pdf faxconfirmation.pdf
72K View Download
faxnumbertomichaelmoloney.pdf faxnumbertomichaelmoloney.pdf

from [redacted]
to Abubakr Najaar <ANajaar@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>
date 13 May 2011 10:57
subject Re: Meeting
mailed-by gmail.com

Pure obfuscation:

On 12 May 2011 09:20, Abubakr Najaar <ANajaar@a4e.co.uk> wrote:

“> I believe Michael Moloney has already addressed the matter.”

Yours faithfully
[redacted]

from [redacted]
to Keane Marian JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 13 May 2011 13:56
subject Re: Out of Office AutoReply: Proposed meeting dates re A4E & questioned FND2 and FND40 documents
mailed-by gmail.com

Dear Marian,

Please send all email correspondence to this email address, as my
other email accounts are hosted under [redacted], which is currently not
working, details attached.

I attended JCP earlier to collect a copy of the FND2 and FND40 (JCP
Forms) that [redacted] showed me last week, it seems only fair and
transparent that I be provided with a photocopy of these documents
today, otherwise I will see this as wilful non compliance by JCP and
will draw adverse inferences, I have visited JCP Finsbury Park three
time this week for copies of these documents and submitted a very
specific written request for such.

Today I spoke to [redacted], who has entered a note to my computer record,
under the Customer Contact section, as I could see a number of
managers undertaking a meeting.

Please note that when I spoke to [redacted], on 4/5/11 about the
associated computer note, she stated that A4E also sent with the FND2
and FND40 they supplied to JCP Finsbury Park an official covering
letter/note, I would also like a copy of this document, though my
priority is a copy of the FND40 and FND2 your office currently holds.
Joanna, said that to release copies of the FND2 and FND40 she needed
permission from A4E and made a number of telephone calls to that
effect, I mentioned my Subject Access rights and the fact that A4E
permission is not required as JCP is the Data Controller of these JCP
documents.

I do appreciate the fact that [redacted] let me have sight of the JCP
forms, I now, as I have been saying for some time, require a copies of
these JCP forms so the meeting we agreed can be undertaken on a fair,
open and transparent basis.

Yours faithfully
[redacted]

from [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 13 May 2011 16:10
subject Fwd: JCP requests to A4E
mailed-by gmail.com

I re-confirm I will be attending next week’s meeting at JCP-FP, set
for 2pm on Wed 18/5/11, after I was provided with copies of the FND40
and FND2 documents held at JCP-FP, after making three other visits
requesting copies of same in writing and in person.

Yours faithfully
[redacted]

C0py of FND40 provided on the afternoon of 13 May 2011 y JCP Finsbury Park

*******************************************
12 May 2011
*******************************************

to Michael Moloney <MMoloney@a4e.co.uk>
cc [redacted] <[redacted]>,
[redacted][District Manager JCP]
date 12 May 2011 08:32
subject Re: Meeting
mailed-by gmail.com

Dear Michael,

As you may already be aware Job Centre Plus (JCP) has proposed a
meeting on 18 May 2011 at 2pm, before I can confirm any meeting I
require the attached document I faxed and emailed to you to be
completed. can you also confirm that A4E’s placement coordinator
[Placement Officer] [Placement Officer] will be attending?

When A4E completes the attached form, please fax it back to me,
together with copies of the original FND2 and FND40 documents you
hold.

Failure of A4E to respond to the above requests will cause me to
continue to make adverse inferences and consider it’s inaction as
evidence of A4E’s unwillingness to cooperate with JCP’s offer of
mediation.

Yours faithfully
[redacted]

Copy of above email sent to:

from [redacted]
to [Manager JCP Finsbury Park]
date 12 May 2011 08:36
subject Fwd: Meeting
mailed-by gmail.com

from Abubakr Najaar ANajaar@a4e.co.uk
to “[redacted]” <[redacted]>
date 12 May 2011 10:20
subject Re: Meeting

Good Morning

I believe Michael Moloney has already addressed the matter.

Regards
Abu

A response to this email:

from [redacted]
to Abubakr Najaar <ANajaar@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>
date 12 May 2011 10:33
subject Re: Meeting
mailed-by gmail.com

Attached is my independent fax receipt log that indicates none received from A4E

Yours faithfully
[redacted]

END

from [redacted]
to [Manager JCP Finsbury Park]
cc [redacted][District Manager JCP]
date 12 May 2011 09:07
subject JCP requests to A4E
mailed-by gmail.com

Dear [Manager JCP Finsbury Park]

Earlier this week I delivered a letter to JCP Finsbury Park requesting
confirmation that:

[ copy of letter – quite detailed and important ]

2) A4E will be requested to provide JCP with definitive written
answers to the following questions:

2.1) The exact date and means I was first informed of the Proposed end
date entered on the FND2
document?

2.2) Why A4E never provide me with a copy of the FND2 document?

2.3) Why A4E has never provided JCP Highgate Training Section with a
copy of the FND40
document?

[redacted]n you please confirm that JCP will require A4E to provide the above
information and that A4E’s written responses will be provided to me at
least 2 working days before the proposed meeting of 18 May 2011. Under
the Data Protection Act (1998) and the North London FND contract
between yourselves and A4E, A4E merely act as Data Processors and JCP
is the actual Data Controller. Therefore A4E has a contractual and
statutory based duty to provide JCP with all the applicable data it
holds on this matter.

If JCP’s lack of action results in the above requests not being
enforced I think it reasonable to make adverse inferences, especially
as A4E and JCP are partners in the delivery of FND, leading to both
having a vested interest in non compliance with the above specific
requests.

I also take this opportunity to again request JCP to send me copies of
the FND2 and FND40’s it holds, as A4E seems very reluctant to provide
copies of the one’s it holds. it would be helpful to send me copies of
these documents well before 18 May 2011.

Yours faithfully
[redacted]

—– Original message —–
From: “[redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK” <[Manager JCP Finsbury Park]>
To: “[redacted]”
Date: Thu, 12 May 2011 18:51:16 +0100
Subject: RE: Meeting with Jobcentre Plus and A4E

Good evening Mr [redacted],

I have checked with my colleagues at A4E and they have confirmed that
they will not be completing the attached template prior to our meeting.

I also think you may be confused about the meeting date I am proposing
between all parties. I have asked you to confirm your availability by
13/05/2011 for a meeting on 18/05/2011. Are you unable to attend our
meeting on 18/05/2011?

I am happy for you to have an independent minute taker but I will be
facilitating this meeting.

Clodagh has informed me that when she spoke to you last week you were
happy for a meeting between JCP and A4E to take place on the Finsbury
Park premises so this is where the meeting will be held.

I have checked our systems and note that a payment was released late so
I have investigated this with the Payments Team at Highgate and will
provide you with their response in the morning. I will also check that
the Benefits Delivery Centre have closed your claim, as I can confirm
our claim closure actions have taken place at Finsbury Park.

Thanks,

[Manager JCP Finsbury Park]

[Manager JCP Finsbury Park] [redacted]
Customer Service Operations Manager | Jobcentre Plus | Customer Services
Directorate | Finsbury Park Jobcentre Plus | 52-53 Medina Road | London
| N7 7JX | Tel: 020 7301 5985 | Mobile: 07939 227422 | Textphone: 0845
6088551 | http://www.dwp.gov.uk
Please consider the environment before printing

****************************************************
11 May 2011
****************************************************

from [redacted]
to [Manager JCP Finsbury Park]
cc [redacted][District Manager JCP]
date 11 May 2011 18:06
subject Proposed meeting dates re A4E & questioned FND2 and FND40 documents
mailed-by gmail.com

Dear [Manager JCP Finsbury Park],

Can I request that a few dates and times be suggested to me for a
meeting with JCP and A4E, for sake of neutrality I suggest the venue
should not be at JCP or A4E office’s. It is likely that I will be able
to provide an independent Minute Taker and Chair.

I propose to hold any meeting within a Community Setting, such as:

Firestation Community Centre
84 Mayton Street
London
N7 6QT

Which is geographically close to the workplaces of all parties
involved, this venue would ensure any meeting would be conducted
anyway from the usual work based distractions.

I note that A4E has thus far still not completed and returned the
chronology document (table.pdf – copy attached) I sent them earlier
this week, concerning the FN2 and FND40 documents in question. Without
the chronology document being returned to myself I will conclude that
my adverse inferences are being substantiated and the veracity and
credibility of A4E’s comments and presentations should be doubted,
which has been my stance from the outset.

CAn I ask request JCP to coordinate details fo this meeting with A4E,
as my level of trust to them institutionally is evidentially nill.

Yours faithfully
[redacted]

from [redacted]
to [Manager JCP Finsbury Park]
cc [redacted][District Manager JCP]
date 11 May 2011 18:17
subject Fwd: Meeting
mailed-by gmail.com

Attached is confirmation that A4E has not returned the fax I set them,
which I requested by return of fax or recorded post.

I confirm I am happy for Job Centre Plus (JCP) to request A4E to
provide any information about me, but as the note added to my JCP
record states I do not give any consent for any information or data I
have given to JCP/DWP to be shared with A4E or any other third party.

Yours faithfully
[redacted]

*******************************************
10 May 2011
*******************************************

from [redacted]
to Abubakr Najaar <ANajaar@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>
date 10 May 2011 17:22
subject Re: Meeting
mailed-by gmail.com

Dear Abubakr Najaar,

I consider it reasonable for me to make an adverse inference from
A4E’s evident unwillingness to complete the attached document
(fax.pdf) sent by fax and email yesterday. (confirmation attached)

Yours faithfully
[redacted]

Image sent with above email:

****************************************************
9 May 2011
****************************************************

Text of letter hand delivered to JCP, copy also sent by email.

9 May 2011

[Manager JCP Finsbury Park] [redacted]
Job Centre Plus (JCP)
52-53 Medina Road
Finsbury Park
N7 7JX

Dear [Manager JCP Finsbury Park] [redacted],

My reference: Forensic veracity and scrutiny checks, Chronology and Questioned FND2 and
FND40 documents.

Further to my recent emails, I expect JCP to provide me with written confirmation that:

1) JCP has requested A4E to provide JCP with the originals of the questioned:

1.1) FND2 document

1.2) FND40 document

The term originals in this instance means those documents that contain ink from the pen I used to
partially fill-in both prior to week ending 18/02/11 and any with the ink from the pen(s) used by A4E
for the additions they later added to both, at dates still unknown to me. If any originals are
unavailable A4E to provide a written explanation why, supported with a copy of A4E’s policies that
cover the destruction of original documentation.

2) A4E will be requested to provide JCP with definitive written answers to the following questions:

2.1) The exact date and means I was first informed of the Proposed end date as specifically
entered on the FND2 document? (Exhibit A)

2.2) Why A4E never provided me with a copy of the FND2 document? Per my written
request to provide such before I started undertaking my MWRA obligations.

2.3) Why A4E never provided me with a copy of the FND40 document? Per my written
request to provide such before I started undertaking my MWRA obligations.

2.4) Why A4E never provided JCP Highgate Training Section with a copy of the FND40
document when it submitted the conjoined FND2 document?

3) JCP will confirm it will be sending any and all copies or originals of the questioned FND2 and
FND40 documents and those associated thereto for independent forensic analysis?

4) JCP will provide me with a written statement that confirms that when any Mandatory Work
Related Activity (MWRA) is organised by any DWP Welfare to Work/Work Programe providers
such as Calder UK and A4E etc, that the maximum MWRA that that law allows for is 4 full-time
continuous weeks and that continuation of more than 4 weeks can only be on the basis that a JCP
‘customer’ has made an informed decision that continuation of activities is on a voluntary basis.
As a basic safeguard I expect JCP/DWP will provide me with a letter to confirm it has instructed all

of it’s Welfare to Work/Work Programme providers to introduce a new universal form that contains
a declaration that any JCP ‘customers’ undertaking any MWRA and wishes to continue with these
activities only agrees to do so on a voluntary basis. And that any voluntary extension can under
no circumstances be referred to as part of a MWRA sanction based obligation, it is not acceptable
to call anything Voluntary when it is also presented as Mandatory (MWRA). I would expect any new
and separate voluntary extension form and fully informative declaration thereon would be
separately signed and dated by, 1) The JCP ‘customer’ and countersigned and dated twice
more by, 2) A representative of the Welfare to Work/Work Programme provider and 3) A
representative of the organisation/company/entity that provided the original MWRA opportunity. I
have evidenced how A4E’s ‘Work Boost’ processes and documentation and usage of the FND2
and FND40 forms unlawfully conflate Mandatory sanction based obligations with activities that can
only be Voluntary. Whilst noting some significant aspects of this conflation is by omission of
information from documents, but evident in the A4E practice I have thus far disclosed, in this
context I consider such conduct to be deliberate ad institutional, as it serves A4E’s profit based
commercial self interest to the pernicious detriment of JCP ‘customers’, let alone myself.

Mandatory ‘Voluntary’ work is currently only reserved as a punishment for criminals, formally
known as ‘Community Payback’ (CP) previously ‘Community Service’, noting that CP participants
are required to wear a fluorescent yellow bib whilst carrying out activities for community benefit,
which are in no way connected to a participants employment needs.

Should any person undertaking voluntary work in the UK be forced to do so as a compulsory non
criminal punishment, under the threat of removal (sanction) of their welfare rights and hence
means to sustain life, this will fall under the ILO definition of forced labor. IE: Slavery. Let alone
being an anachronistic anathema to the ‘Big Society’

I also recommend that the likes of A4E be instructed to use the common language/terminology and
definitions I use by JCP/DWP ad within it’s published provider guidance. For instance I expect
them to forthwith desist from calling the likes of MWRA and Voluntary work as a ‘Work Boost’ and
referring to it’s JCP ‘customers’ as a ‘Beneficiary’, the latter being the official term it uses, instead
of the usual term ‘customer’ to mean “the unemployed person”[see footnote 1], especially as the
etymology of ‘Beneficiary’ is of feudal relationships of vassals, serfs and slaves and because it’s use is
too close to the word ‘benefit’ and A4E led on a TV documentary “Benefit Busters”, during
what is now the greatest period of global austerity and UK economic recession in living memory.

Mandatory Work Related Activity overview
“6.3. You are required to ensure that every customer undertakes a
minimum of at least 4 continuous weeks of full-time work related
activity. This applies if the customer has not had at least 4 weeks
continuous full-time paid work since starting on the
FND. Customers can spend longer on MWRA if they wish to (it
must be Voluntary)…”
http://www.dwp.gov.uk/docs/fnd-section-6.pdf or www.tinyurl.com/fndmwra

“A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.”
Email
correspondence
(09 Feb 2011 10:40:36 +0000) by [redacted]

Voluntary – adjective
done, given, or acting of one’s own free will:

Mandatory – adjective
required by law or mandate; compulsory:

5) JCP will provide me with a definitive written opinion of fact as to whether any FND2 document is
ever valid when either pages 1 and 2 thereof do not contain any dates or did not have dates
thereon or had not been dated when signed? Attached is a copy of web search query covering the
standard DWP requirement for benefit entitlement forms and associated declarations to be signed
and dated. [declaration “sign and date” site:dwp.gov.uk – Google Search]

6) JCP will provide me with a definitive opinion of fact that it is not acceptable for A4E to require it’s
JCP ‘customers’ to fill-in and complete JCP documents like FND2 and FND40?

7) JCP will request A4E to provide JCP and me with a copy of the Health and Safety assessment
undertaken by A4E representative of [redacted] only office premises on the morning of 14
March 2011.

8) To make sense of the defamation comments and assertions made by A4 I expect JCP to instruct
A4E to provide a full annotated Chronology that must as a minimal contain all events: inclusive of
times, dates, people involved, time-lines for any electronic data records, including details of all
senders and receivers and data in-putters, documents involved; with a summary of each event and
item added to the Chronology, giving details of the outcomes, agreements, signings and
associated supporting evidence, specifying whether any evidence is an original or a copy. For
instances of supporting evidence that is being relied upon and based upon non originals, an
explanation should be provided why any originals are unavailable and details of why they have
been destroyed or information on how an original can be obtained. This should help all parties
progress this matter on a fully informed basis and for all to seek any clarifications or submit further
questions if needed. This reasonable request is only a small administrative burden as it can very
easily be completed in conjunction with my Data Protection Act (1998) Subject Access request and
the direction I have provided to A4E to use it powers to investigate misconduct under the
Regulation of Investigatory Powers Act (2000), which covers any and all raw data, email content
and full headers, office land line and mobile phone logs and recordings, transcripts and any and all
electronic data and paper documents and notes held pertaining to these matters.

I also take this opportunity to remind that sometime ago I wrote to A4E to confirm that I withdrew all
consent to process, acquire and retain my personal data, including JCP or any other third party.
When I transferred to A4E’s Camden’s office on 18/4/2011 I declined to sign and date a Declaration
that would have given A4E permission to process my personal data, as I consider this newer form
still does not provide for informed consent and is written in ways that are far too vague, imprecise
and broad, ergo I consider such ipso facto unlawful.

Though I am not required to mention the Freedom of Information Act (2000), I am happy for any of
the above information to be disclosed to me under these terms.

Yours faithfully
[redacted]

CC: [redacted] JCP and Jeremy Corben MP and all JCP/FP/HG staff engaged with this matter
Notes:

[1] “Establish an independent working relationship of trust and support with beneficiary (the
unemployed customer);” http://www.mya4e.com/people/advice-and-guidance/mentoring/

Jobseekers told by job centre to volunteer at Poundland, claims volunteer centre – 9 March
2011 thirdsector.co.uk
http://tinyurl.com/mandatoryvolunteering

END of letter

Appendix to letter confirming DWP require documents to be Signed and Dated

———- Forwarded message ———-
From: [redacted]
Date: 9 May 2011 07:34
Subject: Meeting
To: Michael Moloney <MMoloney@a4e.co.uk>
Cc: [redacted]

Dear Michael,

Further to your most recent letter, I confirm I would be happy to attend a meeting and acknowledge it is difficult to resolve these matters by letter or email. However, we all need a few things confirmed beforehand, to be on the same page so to speak. With this in mind can you please arrange for the attached document to completed and faxed back to me as soon as possible. You mentioned [Placement Officer] is due to go on Maternity Leave soon, so the quicker this document is completed and returned to me the quicker we will can all meet.

To facilitate better less time consuming communication of the attached document I have just set up a private and personal eFax virtual number, which is:

[redacted]

When faxing back the attached document please also fax a copy of the FND2 and FND40 A4E holds.

from [redacted]
to [Manager JCP Finsbury Park],
[redacted][District Manager JCP],
[Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted] <[redacted]>
date 9 May 2011 16:26
subject Fwd: FAX to MICHAEL MOLONEY, CONFIRMATION re MR [redacted]’S FND2 AND FND40
mailed-by gmail.com

FYI

Before any meeting I expect A4E to complete the attached document named [ fax.pdf ], the email below confirms I have sent a copy of this form to A4E today and by email earlier this morning. I have yet to receive a response.

———- Forwarded message ———-
From: [redacted] <[redacted]>
Date: 9 May 2011 15:15
Subject: FAX to MICHAEL MOLONEY, CONFIRMATION re MR [redacted]’S FND2 AND FND40
To: Michael Moloney <MMoloney@a4e.co.uk>
Cc: [redacted] <[redacted]>

Dear Michael,

Please find a copy of the fax I sent to you earlier and an independent confirmation transcript.

Yours faithfully
[redacted]

Yours faithfully
[redacted]

from [redacted]
to [Manager JCP Finsbury Park]
cc [redacted][District Manager JCP]
date 9 May 2011 21:57
subject Copy of letter delivered today by hand to JCP Finsbury Park
mailed-by gmail.com

Please find attached a copy of a letter I delivered, for you, by hand today to JCP Finsbury Park and the additional information I attached, the receipt of which was udertaken by Sandra, identified to me as one of the management team at approximately 14:35.

I acknowledge I have sent quite a bit of correspondence of late, which matches my level of misrepresentation I consider A4E has perpetrated with regards it’s dubious processing of the FND2 and FND40 forms.

After some reflection I think JCP should put priority into getting A4E to complete the attached document that contains a Table, without completion of this document there will be no context to anyone versions of events and hence any meeting with therefore lack validity.

Should A4E refuse to complete the Table, I think it reasonable for me to make an adverse inference.

Yours faithfully
[redacted]

4 attachments — Download all attachments
faxconfirmation.pdf faxconfirmation.pdf
72K View Download
letter to jcp 9 5 11 14.35.pdf letter to jcp 9 5 11 14.35.pdf
96K View Download
fax.pdf fax.pdf
27K View Download
table.pdf table.pdf
33K View Download

from [redacted]
to Abubakr Najaar <ANajaar@a4e.co.uk>
date 9 May 2011 22:14
subject Fwd: Meeting
mailed-by gmail.com

Dear Abubakr,

I would be most appreciative if you could arrange for the document attached to be completed and returned to me, together with my FND2 and FND40 documents A4E holds, as soon as possible, by fax is preferred, but first class recorded delivery would be fine as well.

Yours faithfully
fax.pdf fax.pdf
27K View Download

from [redacted]
to Michael Moloney <MMoloney@a4e.co.uk>
date 9 May 2011 22:30
subject Additional fax
mailed-by gmail.com

Copy of fax documents for your attention.

Yours faithfully
[redacted]

fax to [Placement Officer].pdf
29K View Download
faxconfirmation_b_a4e.pdf faxconfirmation_b_a4e.pdf
69K View Download

****************************************************
6 May 2011
****************************************************

from [redacted]
to [redacted][District Manager JCP]
cc [Manager JCP Finsbury Park]
date 6 May 2011 13:13
subject PDF Attachment: FND2 preliminary document analysis – – Re: Customers can spend longer on MWRA if they wish to (it must be Voluntary)
mailed-by gmail.com

Dear [redacted],

I write to advise that I attended JCP-FP on 4th and 5th of May to request a copy of the documents mentioned on my JCP computer record:

“Information rec via post from A4E. Cust has stopped attending the mandatory work placement due to complete 3/6/11”

Thus far I have not been provided with such, on the basis that the permission of A4E is required first, I considered this stance to be legally incorrect and would appreciate copies being forwarded to me asap.

Also yesterday I attended JCP Highgate and at my request had a discussion with both [redacted] from the training section, I requested a further copy of the FND2 but on this occassion it was declined, I requested to make a copy using a portable colour scanner I have, but this was declined also, I would appeciate clarification why I was refused these requests to copy my personal data in accord with my Data Protection Act rights.

In fact whilst at JCP Highgate [redacted] and [redacted], more or less refused to even let me have sight of FND2 form they had. My reason for wanting a scanned copy was because I consider that an attempt has been made to alter it and having a scanned copy of it would have allowed me to inspect it more closely. Attached is a document that highlights the asepct of the FND2 form that appears to have been altered.

In light of the FND2 document being criticalcan I ask JCP to request A4E to provide JCP with the copy they hold, as this may show differences to the one held at JCP Highgate. I would go as a far as requsting that that all copies of the FND2 form be sent for forensic document analysis, as the copy I hold could have been written on by at least 3 individuals, possibly 4.

With regards the alteration, it seems to me that an attemp has been made to change a hand written note from the word “include” to the word “conclude”. After some time and struggle Stella and Moses did remove the FND2 from it’s brown paper envelope, but not letting me see it, I sort to point out the odd writing. Interestingly [redacted] considered the word to be ‘concluded’ whereas [redacted]  emphatically considered it to be “included”.

Now whether the word is “included” or “concluded” are critical and of signifincat relevance, as in the sentence it is used, using “included” would fully substantiate the fact that the FND2 when I signed it did not have any proposed start or proposed end date. Upon close inspection if (which I doubt and dispute) the word was “Conclude” I find it stranged that the first letter ‘C’ is very, very different than all the other letter Cs used in this specific hand writing sample and it is not possible to spell the word Conclude thus:

Cinclude, as appears to have been attempted on the FND2 form.

This issue of alterations also raises another puzzle, to speculate, was this alteration made before or after the FND2 details was entered onto LMS on 17/03/11?

When I spoke to [redacted] over the telephone via JCP-FP on 19/4/11, as advised my the JCPFP Enquiry Agent [redacted], she advised that any MWRA can be beyond 4 weeks if such was voluntary, to quote her precisely she said so long as a “voluntary extension” had been agree. Now yesterday I mentioned this, unfortunately she disputes this fact and even went as far as to suggest that it was I who first raised the term voluntary and she never uttered the words “voluntary extension”.

In light of the above can JCP please write to me and confirm that it will impound all of my JCP Training Section paper records and place them in safe keeping for disputed forensic document analysis? I ask this because I may return to my role as a [redacted] and I have to uphold legally enforceable [redacted] Ethics and therefore the suggestion, by A4E, that I have “falsified” documents would be suggestive of a breach of these [redacted] Ethics and could therefore affect my standing and reputation as a prospective [redacted]  returnee, let alone raises further concerns I have about defamation.

As part of any reregistration as a [redacted] I am required to notify them of any issues and activities that bring my compliance with the [redacted] Ethics into doubt and such has to be proactive.

Yours faithfully
[redacted]

from [redacted]
to [redacted][District Manager JCP]
date 6 May 2011 14:37
subject Re: PDF Attachment: FND2 preliminary document analysis – – Re: Customers can spend longer on MWRA if they wish to (it must be Voluntary)
mailed-by gmail.com

FYI

———- Forwarded message ———-
From:
Date: 6 May 2011 14:35
Subject: forensic analysis of questioned documents
To: info@lgcforensics.com

Dear LGC Forensics,

Can you advise or give an idea of the fees you charge to undertake the forensic analysis of questioned documents and whether you are still contracted by the Department of Work and Pensions for such work? I understand you only undertake work for individuals when instucted by a solicitor, taking account of this, I would appreciate details of any fees schedule you provide to solicitors so I can instruct on an informed basis.

Yours faithfully

from [redacted]
to [Manager JCP Finsbury Park],
[Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted][District Manager JCP],
Michael Moloney <MMoloney@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>
date 6 May 2011 19:56
subject Meeting
mailed-by gmail.com

hide details 6 May (8 days ago)

Further to my attendance at JCP-FP this afternoon, I confirm my willingness to attend a meeting involving all parities and individuals implicated in the matter of the questioned FND2 document. I mentioned I will only be able to confirm such once I have a sworn affidavit from A4E’s staff member [Placement Officer] that substantiates her opinions of these matters and specifically confirms:

1) the exact date and means I was first informed of the Proposed end date entered on the FND2 form. (Exhibit A)

I am hoping to get agreement for Pro Bono help from LawWorks to provide Mediation services for this meeting and of course an Independent Chair and an Independent Minute taker.

It might take some time to coordinate support from LawWorks and once I have some dates I will of course keep everyone fully informed in writing. So we can all operate in the most ethical and transparent way, I expect all parties to have provided me with copies of all the Data I have requested under my Subject Access Rights enshrined in the Data Protection Act. As well as copies of all the evidence A4E seeks to reply upon in it’s claims that it is I who has been misrepresenting the facts of the situation.

I confirm that I have requested A4E to use it’s Regulation of Investigatory Powers Act to obtain the logs and content of all A4E staff’s email and telephone communications related to this matter, including seeking consent from any third parties to disclosure relevant data pertaining to this situation.

Yours faithfully
[redacted]

*************************************************
5 May 2011
*************************************************

from [redacted]
to Michael Moloney <MMoloney@a4e.co.uk>
cc Abubakr Najaar <ANajaar@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>,
[Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
date 5 May 2011 10:30
subject Reminder: I withdrew consent to personal Data sharing some time ago Re: Complaint and Your letter of 28/04/11
mailed-by gmail.com

Dear Michael,

I am writing to advise that I am disappointed that A4E is ignoring my written instructions, in accord with the Data Protection Act. Sometime ago I wrote to A4E and formally withdrew all consent for A4E to contact Job Centre Plus and or any third party to obtain or share my Personal data. On Tuesday Morning [Placement Officer] contacted a JCP Personal Adviser, Irene, at Finsbury Park to unlawfully obtain data about me on JCP databases. [Placement Officer] not only requested my JSA status she was also “demanding” and “rude” to [redacted] and requested details of private and confidential letters and correspondence between me and JCP, including details of content and responses thereof.

Please ensure that A4E desists from the above unlawful activities forthwith, taking account of 2008 DWP Notice below:

Compliance with Data Protection Act and Information Disclosure
http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/notices-to-providers/notice-to-providers-dpa.shtml

A copy of the full Notice is attached and shown below, as a Post Script (PS).

As I have mentioned already [Placement Officer]’s personal and professional boundaries are blurred to my detriment, as such can you please instruct her to disengage fully from any activity involving me. I also request this because it is a Corporate complaint standard that when a substantial complaint is lodged about the misconduct of staff that they are completely removed from further responsibility and activity directly related to the complaint, as they have a vested interest to behave in ways that create self-evident conflicts of interest. This practise norm protects all parities involved and ensures less damaging processes and outcomes.

In light of the above please confirm by letter that all representatives of A4E will be respecting my withdrawal of Personal data sharing, acquisition and retention.

Yours faithfully

[redacted]

PS
Notice to Providers (May 2008)

Compliance with Data Protection Act and Information Disclosure

All contracted employment providers must, as a matter of urgency, review the arrangements they have in place for collecting, processing and sharing customer information.

It is important to remind a customer of the DWP confidentiality statement which they signed when they first made a claim to benefit. However, a customer’s signature which only acknowledges awareness of the DWP Confidentiality Statement does not constitute “consent” at all and does not enable any sort of data sharing or disclosure. It simply provides a degree of assurance that DWP will handle personal data fairly and lawfully.

There is no specific legislative “enabler” which gives a provider the ability to gather or share customer’s information with a third party, for example an employer or another training provider, for the purpose of placing the customer into training/work and obtaining outcome-related payments from DWP. The informed consent of the individual must be obtained beforehand, in line with the requirements of the Data Protection Act.

The information disclosure consent form must, as a minimum, contain the following information:

* What customer’s information your organisation will collect
* why the organisation needs the information, for example for the purpose recording the numbers of customers placed into training and/or employment , monitoring the effectiveness of the service and reporting outcomes to DWP and claiming associated payments
* how the information will be stored
* when and why the information will be shared with a third party, for example an employer will be contacted when the customer starts work within so many weeks of leaving provision for the purpose of obtaining evidence of employment so that a job outcome payment can be claimed from DWP

Your organisation needs to make it clear to customers that giving consent is voluntary and that refusal to give consent or withdrawal of an existing consent will not affect any benefit they may be entitled to.

Authorisation to contact an employer to obtain evidence of employment must be expressly stated by the Provider and consented to by the customer before any information disclosure takes place.

CC: [Placement Officer] and A4E Complaints Dept

BCC: [redacted]

from [redacted]
to [redacted][District Manager JCP]
cc [Manager JCP Finsbury Park]
date 5 May 2011 12:23
subject Fwd: Reminder: I withdrew consent to personal Data sharing some time ago Re: Complaint and Your letter of 28/04/11
mailed-by gmail.com

Dear JCP,

Can a note be added to my JCP computer record that Data should not be shared with A4E? without my prior consent, noting the email below. I did advise my previously allocated Personal Adviser that I withdrew consent quite some time ago, but clearly A4E staff can just ring around different JCP offices and Staff and request unlawful disclosure via misrepresenting a connection to me.

Yours faithfully
[redacted]

********************************************
1 May 2011
********************************************

from [redacted]
to Michael Moloney <MMoloney@a4e.co.uk>
cc Abubakr Najaar <ANajaar@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 1 May 2011 18:38
subject Complaint and Your letter of 28/04/11
mailed-by gmail.com

Dear Michael,

RE: 4 week MWRA at [redacted] ([redacted]) and falsified dates on an FND2 form.

Thank you for your very partial and selective letter dated 28/04/11 sent by recorded delivery (copy attached), which I received today from my Concierge.A4E is reliant upon FND2 documentation that I clearly dispute, in fact I take this opportunity to restate that the FND2 form has been falsified and is therefore fraudulent and hence all of A4E associated opinions thereof.

A4E is completely unable to provide anything written by me that I agreed to undertake any MWRA of more than 4 weeks, you clearly selectively quote DWP guidance to present a case in your own Corporate self interest. I signed the FND2 forms prior to week ending 18/02/11 and this is why I left all relevant dates blank, as no one knew either the Start date or End date of any MWRA at [redacted].

Based upon the evidence I have, [Placement Officer] is a friend/associate of the [redacted] Director and she has been speaking to them in her personal capacity, such as during Bank Holiday’s, specifically Good Friday April 22nd 2011, about me and this situation, this is unlawful and unacceptable, [Placement Officer]’s personal and professional boundaries are blurred to my detriment.

A4E is maliciously referring to MWRA as “voluntary” work to JCP ‘customers’ and MWRA providers, as undisputed emails from Eddie my A4E unallocated PCC clearly show.

You mention the MWRA provider does not provide MWRA provision below 12 weeks, it is my understanding that this little is again little more than more Corporate self-serving comment. The discussions I have had with [redacted]’s Director, is that they had no idea what FND actually is, let alone exactly what A4E’s remit is, I had to provide them with copies of DWP leaflets to ensure [redacted] was fully aware of my compulsory FND MWRA obligation.

On 14/03/11 I attended [redacted] first thing in the morning and [redacted]’s Director said that I was not expected until the afternoon, as A4E had not carried out a Health and Safety assessment of the MWRA providers one and only workplace, they went further to state that [Placement Officer] should have informed me of this delayed start time, which I confirm never happened. Therefore please confirm how many times [redacted] has someone placed with them by A4E for FND MWRA? As I seem to have been the one and only, as why else would a Health and Safety check be required of this workplace?

With regards the FND2 forms and the associated FND40, these forms were given to me by [Placement Officer] before the week ending 18/04/11, I countered signed them prior to 18/04/11, at no time since was I ever informed that an A4E representative, most likely it was [Placement Officer] that added Proposed start and End dates lasting more than 4 weeks, the fist time I became aware of the 12 week MWRA time frame was 01/04/11, when I went to complete the JCP CoC form one week prior to the end of the MWRA, as duly advised by [Placement Officer].

I have sent many emails before, during and after the MWRA started and they all clearly show I was operating on the basis that I was undertaking MWRA of 4 weeks and nothing more, in fact I negotiated with JCP to transfer to A4E’s Camden office after my MWRA ended, which I duly did on 18/04/11.

Why is your letter dated 28/04/11 the first official communication to me on this matter, between 08/04/11 and the week beginning 18/04/11 A4E never raised any concerns about my agreed MWRA end date of 08/04/11, could this be because I complained and since then A4E has been operating on a malicious reactionary basis?

I am expecting JCP to resolve and investigate these matters, as clearly A4E seeks to use DWP guidance in unlawful ways and happily accepts that when issues of A4E staff misconduct are raised it dismisses them without adequate investigation of the available facts.

Please note my JSA was in fact reinstated, which I imagine must have been based upon the evidence I shared with A4E and JCP. I have also been informed that my JCP computer record does not indicate any Sanction was ever raised, as informed during a face-to-face discussion with a JCP staff member during the week starting 18/04/11. Your letter reaffirms my opinion, since I attended the ‘induction’ that it uses language, such as “Sanction” and “Voluntary”, that are far removed from ordinary dictionary definitions, let alone clear and transparent DWP FND guidance.

Two central questions I have for A4E are:

1) What was the exact date A4E informed me that the MWRA end date was in June 2011 and by what means was I informed of such? A simple question that begs for an answer, a question I have already asked, but yet to get any response to, why?

2. Will A4E be using the Regulation of Investigatory Powers (2000) to investigate the telephone and email records of all the A4E staff involved in this specific MWRA arrangements. Though I am assuming A4E staff do not use personal mobile phones and email/internet services to communicate with the likes of [redacted]? Or use A4E provide mobile phone for personal use.

When A4E has the time please do forward me a copy of all the evidence it is relying upon that the opinions it expresses on these matters are not malicious and evidence of wilful defamation. This would seem a fair request, I it is clear that I have shown a full willingness to substantiate opinions and accusations.

Yours faithfully

[redacted]

Copy of letter mentioned above:

********************************************************

30 April 2011
******************************************************

———- Forwarded message ———-
From: [redacted]
Date: 30 April 2011 11:53
Subject: Fwd: Customers can spend longer on MWRA if they wish to (it
must be Voluntary)
To: [redacted][District Manager JCP]
Cc: [Manager JCP Finsbury Park]

Dear [redacted],

I have been going over the documents I have at home and attached is a
scanned copy of the back page of a JSA3 I was issued with by JCP Palmers
Green on 31/03/11, they also gave me a CoC form JCP25. Now as no one had
informed me that once the 4 week MWRA was completed I had to make a JSA
reclaim, the following day I attended JCP Finsbury Park at about
9/9.30am to discuss these forms with my allocated JCP PA [redacted] and I was
reassured that I only needed to complete the JCP25.

Now during the process of filling in the JCP25 [redacted] advised me that my
computer record indicated I was placed on Training Allowance payments
until June 2011, I expressed amazement at this error and I believe [redacted]
will be able to give an accurate and fair opinion of my response to this
very odd MWRA end date information. At this point I understood it to
have been an inadvertent administrative error, as at no point since
November 2010 when I first attended A4E, to 01/04/11, was I ever
informed that any MWRA was anything more than 4 continuous weeks and to
date this is the basis of my engagement with A4E and my MWRA
obligations.

Now as I have evidenced the FND2 form I completed before the week ending
18/02/11 could not have contained any MWRA end date as the Director of
the Company was not in the UK, so therefore the applicable dates on this
form had been left blank, now I did sign the FND2 form by week ending
18/02/11 I trusted [Placement Officer] to enter the 4 week MWRA I agreed with and
was interviewed for at [redacted], as all my emails before and
during my MWRA attest to.

Moses from JCP Highgate, at my request provided me with a copy of the
FND2 form, at it is cleat that the start and end dates have been
falsified to cover a 12 week period, noting that the dates on the form
are in different hand writing to my own. You have n your possession many
of the emails under discussion and from my point of view I wrote to
[A4e Placement Officer] on 20/02/11 by email and it clearly states the dates had been
left blank and that once an agreement over the MWRA had been confirmed I
would be provided with a a copy of hte completed FND2 form before the
MWRA started, this clearly never happened.

As I have already mentioned, [A4e Placement Officer] is a friend/associate of the
company Director of the MWRA provider [redacted] and I was
reliably informed she has been inappropriately discussing this situation
with them during Bank Holiday’s. Consequently I consider [A4e Placement Officer]’s
professional boundaries to be blurred to my detriment and that the 12
week MWRA she appears to have set up, unbeknown to me, was inherently
exploitative and since I left it she has been acting with malicious
intent.

Now I have indicated I will be seeking compensation for gross
maladministration by A4E, but I I just got a letter from JCP claiming
that a JSA overpayment has been made covering two weeks up to 14/04/2011
I will also add JCP to this claim as more and more organised
incompetence keeps getting added to this situation, to such an extent it
is becoming irrational. This is unfortunate as most of my experience, on
a face to face basis, with JCP staff has been professional.

Yours faithfully
[redacted]

CC: [redacted]

************************************
29 April 2011
***********************************

———- Forwarded message ———-
From: [redacted]
Date: 29 April 2011 22:39
Subject: Customers can spend longer on MWRA if they wish to (it must be Voluntary)
To: Michael Moloney <MMoloney@a4e.co.uk>
Cc: Maxine Watts <MWatts@a4e.co.uk>, Abubakr Najaar <ANajaar@a4e.co.uk>, Andrew Dutton <ADutton@a4e.co.uk>

I note that A4E did not comply with DWP FND guidance with respect my signing the undated FND2 and the completely uncompleted FND40.

http://www.dwp.gov.uk/docs/fnd-section-5.pdf

It A4E had followed the above guidance this situation would never have come about, JCP ‘customers’ should not be completing the FND2 forms as mentioned on the guidance and requesting me to sign forms without any proposed MWRA start and end date without even being know is also wrong, this guidance offers better safeguards for everyone and prevents documents like FND2 from being fraudulently amended from an agreement to a MWRA from 4 weeks to 12:

“Pre-activity meeting
5.13. Once you have identified activity that requires a customer to be switched to a TA
you must undertake a face-to-face meeting to complete relevant paperwork and
issue a customer with notification of their roles and responsibilities while
undertaking activity.
5.14. Please Note: This meeting must be conducted no less than 4 (working) days
prior to the activity start date but not more than 7 (working) days in advance.”

In my case the meeting was held and forms presented for my completion many weeks before they should have been.

“Mandatory Work Related Activity overview
6.3. You are required to ensure that every customer undertakes a minimum of at least
4 continuous weeks of full-time work related activity. This applies if the customer
has not had at least 4 weeks continuous full-time paid work since starting on the
FND. Customers can spend longer on MWRA if they wish to (it must be
Voluntary)…”
http://www.dwp.gov.uk/docs/fnd-section-6.pdf

Clearly A4E has a very odd concept of “Voluntary”:

“A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.”
(09 Feb 2011 10:40:36 +0000) by [A4e PCC]

I am aware that A4E has raised a Sanction doubt, which is recorded on my DWP computer record as:

“Information rec via post from A4E. Cust has stopped attending the mandatory work placement due to complete 3/6/11”

Clearly the computer record above shows A4E has an institutional attitude that any MWRA beyond the minimal 4 weeks is somehow Mandatory and therefore does not need to create any safeguards to ensure that it’s JCP ‘customers’ who continue beyond 4 weeks do so as a matter of free will and choice IE: On a voluntary basis with evidence thereof.

Voluntary– adjective
done , given , or acting of one’s own free will:

Mandatory – adjective
required by law or mandate; compulsory:

I am expecting JCP to investigate how many FND participant have done more than the required 4 weeks and did so on a voluntary basis, with evidence of such voluntary extensions.

I end by stating that I know of no tradition of Voluntary work taking place in for-profit companies, this is an anathema to the very concept voluntary work.

Yours faithfully
[redacted]

****************************************************
28 April 2011
****************************************************

from [Placement Officer] [Placement Officer] B[Placement Officer]@a4e.co.uk
to [redacted] <[redacted]>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 28 April 2011 11:01
subject [redacted] email response 26-4-11

[redacted],

You will not deny the fact that i had supported you through this placement and i have shown great willingness in seeing that out of this placement, including the full and prompt provision of your material needs. I had advised you to go into clerks and concentrate on your placement to be able to have the opportunity to get the best out of it in terms of Job, but spending time on fault finding and complicating issues seem to be your priority and loosing complete focus.

I had put my initial mail to you in brief as i needed you to come in face to face to enable me understand why your actions:

1. The fact that you opted out of your placement with [redacted] without informing
me or giving me reasons for your early end of placement, but was only informed of your actions by [redacted] and the job center who raised concerns.

2. Why you had fixed an end date of placement by yourself for the 8-4-11 as informed by the center plus

3. Why you failed to go by the instructions detailed on the notes on your FND40, JCP 25 posted to your address which clearly stated to send in your JCP25 a week prior to end of placement for 3-6-11.

4. An actual doubt of the fact that you actually used the JCP 25 i sent you in the first place in ending this placement at your preferred date as you claim.

5. Why your continues denial of not knowing what your actual end dates were

High gate training allowance team contacted me raising concerns of your early end of placement and same as Finsbury park Job center and needed me to get back to them. Based on this i had clearly notified them of the truth, that am not aware of your chosen and falsified end date of 8-4-11 which is a fact.

The job center stopping your direct debit according to you must have been because of the concerns they have about you.

Your actions today had clearly fractured our relationship with [redacted] which am in struggle to rebuild.

You must understand that we have more than enough evidence to proof our points and that you are fully aware of your placements dates and decided to end it on your basis, claiming to have used the JCP25 sent by me which have specific instructions. Its not in my Jurisdiction to give you any evidence as you are even yet to give a face to face sincere explanation of your actions till date. High gate job center confirmed to me yesterday the 25th that you had informed them that you had be in to see me and discussed your issues since you opted out of placement. Once again i had informed them this is not true.
You must understand that we have successful put through 3oo+ clients on various placements and you are the very first that had falsified an end date placement by yourself and claim never to know what your agreed start and end date of placement is with your placement officer.
The basic reason for the posting of the JCP 25 to your address in the first place was the fact that i was to be on maternity when your placement was to end on 3-6-11. If your placement were to end on 8-4-11 as you claim, sending you the JCP 25 is not then necessary as i was to be available to end this placement with you myself as i do to every other client.

The fact that you stand in denial of not being aware of your placement after informing you in person and posting documents to you with specific instructions clearly stipulating this dates. Note that you have also noted in your previous mails that the Job center notified you in writing of your end date. in your most recent mail it is now conflicting with your statement that you only became aware of your placement end date of June when you were informed at the Job center based on a physical appearance and you assumed it was an error.

Note: I will no longer be able to correspond with you via mail. If any further issues in this regard you are required to come into the branch.

Kind Regards

[Placement Officer] Adanne [Placement Officer]
Placement Coordinator.

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
date 28 April 2011 16:09
subject Re: [redacted] email response 26-4-11
mailed-by gmail.com

Thank you for the detailed response which is appreciated, as it contains a number of falsehoods, I will be passing the matter to be followed up via legal representatives.

Please provide copy of any written evidence that I formally agreed an end date of June 2011, you are correct that JCP informed me of the end date of June and on balance they will agree that I considered this an “error”, as it was the first time I was ever made aware of the end date, you never sent the FND40 letter and I note the email in which you state you sent it does not explain what it was, whereas you do explain what a JCP25 is.

Why would end on the 08/04/11 and put my benefit entitlement in doubt, it was stopped on 08/04/11, which means I have now experienced a considerable amount of stress and inconvenience. It would seem very strange to me that I would risk losing my Housing and Council Tax benefit, which could lead me to accelerated repossession proceedings.

I note you make no mention of your unacceptable alterations to the FND2 form and despite my request I was never provided with a copy of before the placement started, which may have allowed both of us to resolve the matters.

I actually do appreciate your efforts to set up the [redacted] placement and everything was fine and you did help me, but that does not excuse making a 4 week Mandatory MWRA into 12 weeks, which is wholly unacceptable and something I would never agree to, this is not a matter of seeking to find fault, but a very, very significant fact that has wide implications. Fundamentally I do not see highlighting that when MWRA are called ‘voluntary’ or a ‘work trial’ are a further matters of finding fault that are very, very important matters. My past work as a professional follows the ethical practise of pointing out errors to individuals acting on behalf of the state and then moving on and forgetting if taken on board, this is not about individuals but institutional responses.

Please note my Housing and Council Tax benefits and Job Seekers Allowance ended on 08/04/11 and I restate that this is nothing to do with any understanding I had with A4E. On reflection I will be suggesting to the DWP that none of it’s ‘customers’ should be completing the likes of FND2’s and JCP25’s, which is A4E’s standard practise, as this allows this kind of situation to be facilitated and the interests of DWP ‘customers’.

I have no problem with the idea that I may contradict my self via email, as the documentary evidence supports my evidence based opinions, but I do acknowledge A4E has a vested Corporate interest to engage in denials.

[redacted]

Copy of above email set to:

from [redacted]
to [redacted][District Manager JCP]
date 28 April 2011 16:09
subject Fwd: [redacted] email response 26-4-11
mailed-by gmail.com

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>,
[redacted]
bcc [redacted][District Manager JCP]
date 28 April 2011 18:55
subject Re: [redacted] email response 26-4-11
mailed-by gmail.com

hide details 28 Apr

Dear [Placement Officer],

I have an archiving system for my emails and I note that you sent the email below and posted JCP25 document (copy attached) after the ‘work boost’ started, due to the email disclosure contained in A4E letter I expect any further correspondence to me by letter, as A4E can divest itself of anything said by email:

“Any view expressed in this email is that of the originator of the document only and does not necessarily represent the views of A4E or its subsidiary companies. ” A4E email disclosure

I have looked at the FND2 document and I do see it mentions an FND40 and I do recollect an additional form other than the FND2 when I signed the completely undated FND2, prior the week ending 18/02/2011, which at this time no one including yourself knew the start and end date of the ‘Work Boost’. When you get the chance please do send me a copy of the FND40 letter, which of course I would have asked you to do before the ‘work boost’ started. To reiterate when I signed the FND2 no one knew any applicable dates and A4E by definition cannot evidence ever informing me of such prior to or during the actual ‘work boost’, I was first informed of such during a visit to JCP during the ‘work boost’.

Please advise me of the date and method you informed me of the start and end date of the ‘Work Boost’ and the Date and method of notification [redacted] informed you of the start and end dates of the ‘work boost’.

I attended the ‘work boost’ on the clear understanding that it was for 4 weeks, as my written evidence shows BEFORE it started. As you instructed me to complete the JCP25 one week before it ended that is exactly what I did. On April 1st 2011 I attended JCP Finsbury Park to request my allocated Personal Adviser to counter sign the JCP25, which they duly did, I was advised that the Training Allowance had been arranged for 12 weeks, I said it must be an error as it was only for 4 weeks, all of my actions have been based upon the principle that the MWRA I agreed to and was interviewed for was for 4 weeks only, as my A4E PCC confirmed prior to the interview.

A4E is unable to provide any evidence in writing that I agreed to extend the MWRA to 12 weeks, the only documentary evidence is the FND2 form, which I assume you added to/amended without any prior consent from me, which is substantiated by the fact that you never sent me a copy and A4E is patently unable to contradict this incontrovertible fact.

For sake of clarity I am attaching an original copy of the actual FND2 form that JCP HIghgate gave me a copy of when I left it with you all the date sections on pages 1 and 2 had been blank and any cursory observation will show that the hand writing for the Proposed start and Proposed end dates is not mine and was added without my prior consent or agreement.

I would appreciate any legal explanation from A4E why it considers is ethical and lawful to change a 4 week MWRA to 12 weeks?

In the future I will be very cuatious before I complete or sign a two page document that requires my signature on page 2 as this allows page 1 to be changed, at least at this time page one was mostly completed by myself, my “fault” finding as you [recall it is based upon an evidenced based lack of trust.

Yours faithfully
[redacted]

bcc JCP representatives et al

4 attachments — Download all attachments
FND40.txt FND40.txt
3K View Download
IMAGE0001.PDF IMAGE0001.PDF (JCP25 from A4E by post copy above)
706K View Download
IMAGE0002.PDF IMAGE0002.PDF (Page 1 FND2 copy above)
812K View Download
IMAGE0003.PDF IMAGE0003.PDF (Page 2 FND2 copy above)
852K View Download

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>,
[redacted]
bcc [redacted][District Manager JCP]
date 28 April 2011 19:16
subject Re: [redacted] email response 26-4-11
mailed-by gmail.com

Dear [Placement Officer],

Below is information that should inform A4E responses to me and explain why it raised a sanction doubt about my MWRA after I completed the compulsory, non voluntary, non ‘work trial’, 4 week ‘Work Boost’?

“Mandatory Work Related Activity (MWRA)
Customers are required to participate in four weeks continuous full time work
related activity (30 hours or more within that given week) within the first 52
weeks participation on FND. This applies if the customer has not had at least
four weeks continuous full time paid work since starting on FND. ”
http://www.dwp.gov.uk/docs/fnd-quick-ref-guide.pdf

Please do advise why A4E thinks it has the powers to treble 4 weeks to 12?

Yous faithfully
[redacted]

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 28 April 2011 22:38
subject Re: [redacted] email response 26-4-11
mailed-by gmail.com

The following is utter nonsense:

“Note that you have also noted in your previous mails that the Job center notified you in writing of your end date.

“Why your continues denial of not knowing what your actual end dates were”

Outright falsehood:

“Why you failed to go by the instructions detailed on the notes on your FND40”

[redacted]

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 28 April 2011 22:40
subject Re: [redacted] email response 26-4-11
mailed-by gmail.com

Please note JCP did in fact reinstate my JSA by making direct clerical payments, they must have done so for a reason or two?

****************************************************
27 April 2011
****************************************************

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 27 April 2011 13:19
subject Re: FND2 form unlawfully misrepresented
mailed-by gmail.com

Dear [Placement Officer],

Before such and due to the fact that on 18/4/11 I transferred to A4E Camden, I expect written acknowledgement that we never ever discussed doing any Mandatory Work Related Activities (MWRA) other than for 4 weeks. Please provide a copy of any letters or emails that show I gave any agreement to doing any MRWA beyond 4 weeks.

Please note I have been appraised of the conversations you have had with Moses, JCP Highgate and [redacted], JCP FInsbury Park and other interrelated conversations, for which I have contemporaneous notes.

To quote, I have not “opted out” of FND, I have been fully complaint with it’s mutual duties and responsibilities.

Once I receive the above acknowledgement I will consider my position.

I note A4E provided JCP with sanction doubt evidence, in the form of a suggestion that I left my “mandatory” MWRA early as it was due to end in June, clearly this is nonsense on a number of levels and this adds further to my bemusement that when I requested my PCC  to confirm the 4 week MWRA he responded by indicating it to be “voluntary” work.

A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.
(09 Feb 2011 10:40:36 +0000) by [A4e PCC]

If you recollect, during the first time we met, with Eddie there, you spoke to [redacted] ([redacted]) over the phone you said to them I was interested in doing “voluntary” work with them, I pointed out that MWRA are and can never be considered voluntary work, your response was to say the MWRA with [redacted] would be a “work trial“, I was again pointed out that a ‘Work Train’ is and [redacted]can never be a form of MWRA as this requires the consent and free will and therefore it cannot be Mandatory against the threat of a JSA sanction doubt should a ‘work trial’ be declined.

As I have said by email before I was directly involved in a very successful social justice campaign on compulsory voluntary work, in fact I and one other lead the campaign, compulsory voluntary work is reserved for criminals, otherwise it fulfils the ILO definition of forced labour (slavery). Against this background any reasonable person would fully comprehend without a shadow of doubt that I would never agree to do MWRA activities of more than 4 weeks, as all my emails clearly evidence.

I have an original of the FND2 form and clearly the Proposed start and Proposed end dates have been amended in ways that I in no way agree to.

I have little confidence in A4E’s complaints procedures, as past experience shows they are not followed and matters are misrepresented to JCP, if not factually incorrect.

I am happy to discussion this matter once I have a written acknowledge that I only agreed, as the evidence shows, that I agree to undertake the non voluntary/non work trial MWRA for weeks and that A4E never provided me with details of the MWRA Proposed start and Proposed end dates, prior to (as requested) or during the MWRA, any claims to the contary are false and malicious.

As I have said before I only became aware of the MWRA end date at an unrelated visit to JCP, which I though at the time was just an administrative error, but as I now have been given Subject Access to my DWP records and A4E subitted documentation and A4E’s subsequent response after 08/04/11, this was not a mere error but an organised attempt at unlawfully suggesting I had an FND obligation to undertake MWRA for 12 weeks without even the courtesy or telling me and then raising an unlawful sanction doubt after 08/04/11.

Yous faithfully
[redacted]

from [Placement Officer] [Placement Officer] B[Placement Officer]@a4e.co.uk
to [redacted] <[redacted]>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 27 April 2011 12:36
subject RE: FND2 form unlawfully misrepresented

Hi [redacted],

Hope you are doing well?

I have been out of office and had just resumed back today the 25th of April.

As usually advised, come in to see me if you have any concerns. Ring the mobile number to arrange a suitable appointment.

Kind Regards,

[Placement Officer] A. [Placement Officer]

from [redacted]
to [redacted][District Manager JCP]
date 27 April 2011 12:39
subject Fwd: FND2 form unlawfully misrepresented
mailed-by gmail.com

Dear [redacted]

Further to your letter ref NL 28/11, can you advise me of the exact date your department first became aware of the central statement I made that during my November 2010 A4E induction that a staff member [redacted] stated (to paraphrase) “if you do make a complaint do remember we will be able to find at least one reason to sanction you”. And why your letter is the first time anyone has ever acknowledged this, either verbally or in writing and why A4E has never provided a written response to my MP’s letter of 2010.

One of your colleagues earlier letters states A4E management has met me on a few occasions to discuss a number of related complaints I made about the whole Induction process. I write to confirm that I have only met one manager once and it was an impromptu meeting, without any structure and A4E not taking any notes or minutes of the meeting and the manager having no prepared questions or giving me any indication of when and what type of investigation would take place.

Please note the Induction was delivered to a group of your customers and it seems that if any investigation was to have any credibility some of the other participants should have been interviewed for confirmation of the complaints I made, as they would have substantiated what was said by A4E representatives.

I note you mention an investigation had been done, I find such a statement lacks sufficient merit, as it gives no timescale or detail of exactly what format it took and the fact that it has taken nearly 6 months to formally acknowledge this central complaint causes me to consider your complaints processes and hence A4E’s has little merit.

You mention I should provide “Documentary” evidence, this seems very puzzling request as does the request for “anecdotal” evidence, waiting six months to request such comes across as evidence of an unwillingness to investigate these matters with due seriousness or within a timescale that has credibility.

My experience is that A4E never followed the terms and conditions of it’s own complaints procedure. I do have a copy of the Induction presentation slides and they reaffirm my earlier opinion that the Induction in no way covered the Mandatory Work Related Activities, attendance at A4E offices for Job Search activities or principally it does not represent any adequate discussion of Date Protection, Confidentiality or Privacy obligations and rights and as I recently transferred to A4E’s new Camden office now of the documentation that supported my initial appointment can be said to involved informed consent to share Personal or Sensitive Data and at there is still nothing that informs A4E’s JCP customers that the Data Controller is the DWP.

A4E has introduced a new form to obtain explicit consent to share personal data, when I was presented with it at my first meeting at A4E Camden’s office I declined to sign it, it has been constructed to conflate to separate issues, one if confirmation that I was advised of a number of things, via a tick box, then below it is a Declaration that has been appended to give the impression to the signer that they are merely confirming they did get information about a number of topics, whereas the Declaration is actually a distinctly separate request to consent to Data Sharing, I of course declined to sign it and consent to Data Sharing should not be buried amongst a whole set of other issues, thereby signing for one thing should never result in a blanket agreement to share data. This declaration also included a very odd clause, that the signer (JCP ‘customer”) gave A4E consent to share their personal or sensitive data with any “legitimate” organisation they see fit, without specifying what is meant by the word “legitimate”.

Therefore I wish to further my complaint that A4E still does not seek lawful or informed consent to share the data of it’s JCP referred ‘customers’ and further I will only accept a resolution to this complaint by A4E introducing a Data Sharing, Confidentiality and Privacy form that is fully compliant with the Data Protection Act and Article 8 of my Convention rights:

Article 8 of the European Convention on Human Rights
https://secure.wikimedia.org/wikipedia/en/wiki/Article_8_of_the_European_Convention_on_Human_Rights

My expectation is that A4E will be instriucted to introduce a consent to data sharing form that has wording equal to or similar to that shown on:

Notice to Providers
Compliance with Data Protection Act and Information Disclosure
http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/notices-to-providers/notice-to-providers-dpa.shtml

I expect such an A4E form to allow a JCP ‘custome’ to express options that they explicitly do or do not want A4E to obtain, retains, share or process thier data or withdraw any consent at any time they wish. I expect to be furnished with a copy of any new form before it is used with any JCP ‘customer’ referred to A4E or for that matter any Provider or services to DWP, particularly FND or the newer Work Programme, I consider this is the only way to lawfully resolve this very important complaint, as thus far A4E has provided evidence that it still is not engaging with JCP ‘customers’ data including senstive personal data in ways that involve informed consent.

On the matter of consent can you please ask A4E to provide me with a copy of a blank form or print out of it’s ‘Worklessness Pilot Diagnostic’ questionaire, I undertook it on a face to face basis with an A4E representative and I considered it highly intrusive and was undertaken under coersive condtions. I later discovered that this ‘dignostic’ was normally carried out on a computer workstation, allowing the JCP ‘customers’ to pause, reflect and consider whether to answer at their own pace, it seems to me that as many people may have declined to complete the questionaire in this way, A4E decided to subvert it’s own process and conduct it by doing in on a face-to-face basis, straight after an induction, without informing any inductee that it was going to happen and under condition that did not engage informed consent, especially as the induction covered the real possibility that a JSA sanction doubt can be raised by A4E merely for non cooperation with the FND programme.

I will end by making the obervation that in one of A4E’s complaint responses it argued I has “freely” given my CV to A4E and that once done I did by some sort of osmossis consent to A4E sharing with any third party, this is nonsense. I note that A4E still send out it’s intial appointment letters by requesting a copy a CV be brough to the first appointments, I consider this is a continuation of an effort to circumvent Data Sharing, Confidentiality and Privacy norms and specifically the Data Protection Act and the afrementioned Article 8 Convention rights, as at no point thereafter does A4E seem to think it needs any futher consent to share such with third parties when supplied with a CV at the first meeting. I said at A4E Camden (18/04/11) that I could provide a copy of my CV on paper but not by email, the response was then to state “I would then have to type a copy”, this clearly highlights an unlawful intention to process my CV in a way I did not give any consent to. I then said I would happily let A4E have sight of my CV, but I would not allow them to have a copy, the A4E staff representative was flumoxed by my response, but this simply highlights that irregardless of any declaration they simply assume they can request, retain and process people’s CV’s without the owner providing informed consent. In lighg of this I expect A4E to ensure that any Data Sharing consent form to make explicit reference to a CV, who the ultimate Data Controller is (IE: DWP) and that each and every time A4E with to share the CV with any third party, particularly but not exclusively any prospective employer of provider of any Work Related Activity (including Mandatory).

My impression of why JCP/DWP uses external provider for the likes of the the FND and it’s Work Programme, is that they have a ‘can do attitude’, which includes unethical and unlawful conduct that would be tolerated in a Central Govenment/Civil Service department and as in my case these provider have poor complaints procedures, staff with inadequate training and treat JCP ‘customers’ with evidenced contempt and have no capacity whatsoever to assist unemployed professionals as myself, no in the first day of meeting they make threats, suggest I should do training to become a labourer on a building site, I could go on and more recently suggest that Mandatory Work Related Actities (MWRA) are a compulsory form of “voluntary” work and fraudulently arrange my MWRA for a period of 12 weeks, when in fact I had agreed in wiring to complete the Mandatory requirement of 4 weeks. And it beggars belief that A4E raised a sanction doubt when I had fully completed my Mandatory work. I now have in my possession an original copy of the the FND2 form and it is self evidence that then Proposed start Data and Proposed end Date have been fraudently added, a fact I only became aware of last Tuesday when my JSA payments had not been made, as a consequence of the unlwaful sanction doubt process.

Yours faithfully
[redacted]

****************************************************
25 Apr 2011
****************************************************

—– Original message —–
From: “[redacted]”
To: [Personal Adviser JCP FInsbury Park]
Cc: “[redacted]”
Date: Mon, 25 Apr 2011 19:50:12 +0100
Subject: Notification: Change of Circumstances

Dear [redacted],

I am writing to confirm that as of Tuesday April 19th 2011 I no lomger
wish to claim Job Seekers Allowance.

Yours faithfully
[redacted]

****************************************************
21 April 2011
****************************************************

from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted]@jobcentreplus.gsi.gov.uk
date 21 April 2011 10:41
subject Re: FND2 form unlawfully misrepresented
mailed-by gmail.com

Thanks [redacted]

Please note Mandatory Work under FND can only be for four weeks. I am currently minded to believe that A4E is institutionally arranging Mandatory Work with it’s JCP customers greater than 4 weeks and that it is doing so on an unlawful basis, without recording any evidence that JCP have done so on an explicit voluntary basis, under the principle of recorded informed consent.

I understand a sanction doubt has been raised by A4E, therefore it is for JCP Finsbury Park to make a decision based upon all teh evidence I have supplied whether this is actionable and lawful, I have provided more than enough evidence to the contrary and expect to be informed by 4pm today JCP Finsbury Park’s sanction decision on this matter.

Voluntary work cannot be arranged on a compulsory basis, that is a contradiction in terms, the only kind that is is reserved as a community punishment for criminals.

Franncis [redacted]

On 21 April 2011 10:09, [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]> wrote:

Dear Mr [redacted]
I have passed the issues you raised to the district correspondence team.

Please note that Rilesh Jadeja is no longer the North London District Manager, [redacted] has now taken over this role.

Regards
[redacted]

[redacted]
Stage 1 Manager
Jobcentre Plus | Customer Services Directorate | Finsbury Park JCP
52-53 Medina Road | London | N7 7JX
020 7853 6927 http://www.dwp.gov.uk

from [redacted]
to [redacted]
JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>,
[Manager JCP Finsbury Park]
date 21 April 2011 10:05
subject Fwd: FND2 form unlawfully misrepresented
mailed-by gmail.com

Dear  [Manager JCP Finsbury Park] [redacted] and [Manager JCP Finsbury Park],

As A4E act on your behalf it is for you to reauthorise my JSA welfare rights payments from 08/4/11, after I completed the Mandatory Work placement of 4 weeks. I have provided sufficient evidence of my full compliance with FND requirements and A4E’s fraudulent activities and expect this matter to be resolved and communicated to me by email by 4 pm today.

Yours faithfully
[redacted]
from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted]
date 21 April 2011 10:52
subject Re: FND2 form unlawfully misrepresented
mailed-by gmail.com

Attached is a collated set of emails that summarise most of the points I consider pertinent.

[redacted]

****************************************************
21 April 2011
****************************************************

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 21 April 2011 10:00
subject Re: FND2 form unlawfully misrepresented
mailed-by gmail.com

Dear [A4e Placement Officer],

Please note under teh Data Protection Act I have full Subject Access rights to my DWP/JCP records. I am aware that A4E has raised a Sanction doubt, which is recorded on my DWP computer record as:

“Information rec via post from A4E. Cust has stopped attending the mandatory work placement due to complete 3/6/11”

Clearly this is an unlawful statement as I have completed the Mandatory Work of 4 weeks as I agreed, and it is unlawful to arrange Mandatory Work for three months, therefore A4E has provide documentary evidence of an unlawful sanction doubt and has provided fraudulently laden documentation to JCP Highgate.

Yours faithfully
[redacted]

****************************************************
20 April 2011
****************************************************

from [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>,
JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>,
[redacted]
date 20 April 2011 18:57
subject Fwd: Unacceptable practices at A4E Holloway, again. (EVIDENCE)
mailed-by gmail.com

Apologies if these emails are hard to follow, it is just they raise very important concerns about unethical and unlawful A4E staff conduct. At the present time I am not getting any welfare benefit payments, without any lawful reason. This means my Housing and Council tax benefit will be stopped, I will continue to experience unacceptable hardship because of A4E deliberate maladministration.

I do not consider it is for me to talk to A4E to get them to rectify it’s deliberate misrepresentations, I expect JCP to talk to them and resolve these issues asap and for my welfare benefits to be renewed immediately. Noting it has made no attempt what so ever today to inform Highgate JCP that I have completed my Mandatory Work.

I intend to pursue compensation for maladministration as A4E works on behalf of the DWP and is accountable to it.

Yours faithfully
[redacted]

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 20 April 2011 22:25
subject FND2 form unlawfully misrepresented
mailed-by gmail.com

Subject: Re: FND2 form unlawfully misrepresented

Dear [A4e Placement Officer],

Please note under teh Data Protection Act I have full Subject Access rights to my DWP/JCP records. I am aware that A4E has raised a Sanction doubt, which is recorded on my DWP computer record as:

“Information rec via post from A4E. Cust has stopped attending the mandatory work placement due to complete 3/6/11”

Clearly this is an unlawful statement as I have completed the Mandatory Work of 4 weeks as I agreed, and it is unlawful to arrange Mandatory Work for three months, therefore A4E has provide documentary evidence of an unlawful sanction doubt and has provided fraudulently laden documentation to JCP Highgate.

Yours faithfully
[redacted]

On 20 April 2011 21:25, [redacted] <[redacted]> wrote:

[A4e Placement Officer],

Attached is a copy of the form I pre-signed, that did not include any proposed start and proposed end date, I never completed this part, as the evidence will show that the date on which I pre-signed it this information was unavailable, as the decision maker within the MWRA provider [redacted] was not in the UK.

I specifically asked you to send me a copy of this form, one you added the dates to it, as I stated in the email I resent you earlier, the documentary evidence now in my possession shows you never did this.

Yours faithfully
[redacted]

****************************************************
20 April 2011
****************************************************

from [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 20 April 2011 17:16
subject URGENT
mailed-by gmail.com

fyi

———- Forwarded message ———-
From: [redacted] <[redacted]>
Date: 20 April 2011 16:08
Subject: Fwd:
To: [A4e Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>, [A4e PCC@a4e.co.uk]
Cc: Michael Moloney <MMoloney@a4e.co.uk>, Andrew Dutton <ADutton@a4e.co.uk>, Abubakr Najaar <ANajaar@a4e.co.uk>

I expect a full face to face apology, with me, for your unethical and unlawful behaviour, as outlined below. You colluded to deviously change my 4 week no choice mandatory non voluntary ‘work boost’ from 4 weeks to 3 months. I am very saddened and dismayed that you work for a company that helps unemployed people and see it as permissible to make arrangements to exploit them for the benefit of friends and associates and to penalise members of the Public by exploiting your powers.

Yours faithfully
[redacted]

———- Forwarded message ———-
From: [redacted]
Date: 20 April 2011 09:53
Subject: Re:
To: Michael Moloney <MMoloney@a4e.co.uk>
Cc: Andrew Dutton <ADutton@a4e.co.uk>, Abubakr Najaar <ANajaar@a4e.co.uk>I just got a text message to say one of my Direct Debits has not only

been rejected but the service provider has cancelled it, this now
means that I will incur further bank charges and I will have to pay
the service provider additional charges to make further payments.

“From [redacted]: Your direct debit failed and has been cancelled. To
pay your bill, go to”

I deeply resent A4E’s maladministration and this just adds more
evidence to my intentions to take the matter further, especially as
A4E secures more profit due to economic austerity and I consequently
have the time and inclination to pursue the matter in my own self
interest and for other members of the Public who get transferred to
A4E purely on the basis of being unable to find employment after 365
days.

Yours faithfully
[redacted]

On 20/04/2011, [redacted]  wrote:
> Dear Michael,
>
> Further to the email below, yesterday I was advised by a DWP
> representative that my JSA payments have not been authorised from
> 08/04/11, after the full completion of the ‘Work Boost’, an email from
> JCP-FP implies this is because A4E has not notified them of my
> completion date. As such I am making a claim via the DWP for continual
> maladministration, with an expectation of compensation to be made. Let
> there be no misunderstanding, I have complied with my responsibilities
> and provided all the relevant evidence as and when requested and I
> have submitted the JCP25 form in time, as requested by [A4e Placement Officer].
>
> I consider the above situation to be no different than an unlawful JSA
> sanction, that have been implemented via A4E and JCP through mutual
> inaction, omission, deliberate error and plain incompetence.
>
> As part of my claims of maladministration I will be providing a
> dossier of irrefutable evidence to the DWP about these and other
> concerns I did and still do have.
>
> None payment of JSA has caused my Direct Debits to be rejected,
> causing Bank Charges and the stress of having to resolve consequential
> problems with my Housing and Council Tax Benefits and subsequently
> having to negotiate with my Landlord over delays in paying Housing
> Benefit.
>
> Through my advocacy I will be pressing DWP to impose the greatest
> sanction on A4E for it’s institutional ineptitude, that started in the
> first day’s induction when I and all other participants got threatened
> with JSA sanctions if I or any other FND participant made a formal
> complaint.
>
> As a consequence of the recent highly dismissive letter I got from
> your chief executive, I will be taking up a DWP offer to engage in
> further evidence based investigations, involving a neutral third
> party.
>
> I am giving active consideration to making use of legal immunity via
> Parliamentary absolute privilege to place my evidenced based concerns
> in the Public domain. This is because A4E has still not provided a
> written response to my MP’s letter of 2010 and never ever acknowledged
> in any whatsoever that it is not acceptable to threaten DWP
> ‘customers’ with a loss of benefit’s if they complain.
>
>
> Yours faithfully
> [redacted]

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>,
[A4e PCC]
cc Andrew Dutton <ADutton@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>
date 20 April 2011 18:46
subject Unacceptable practices at A4E Holloway, again. (EVIDENCE)
mailed-by gmail.com

Dear [Placement Officer],

I note you failed to follow through the requests I made below, you did not provide me with copies of the relevant forms before the Mandatory Work Boost started and you yourself added the dates (as the evidence forensically shows), after I only agreed to 4 weeks and on the basis that you would give me copies BEFORE the Mandatory Work started. In one of your emails you make an oblique reference to something known as a FND40 (without explaining what it is) and you suggest in this email you sent me a copy, which you did not.

On reflection I can now see how devious your processing of this form has been, you said you wanted to keep the original for your own records and said you preferred to send FND40 yourself and even though I agreed to sign it, when I signed it well before the start date was known, the start and end dates had been left blank for your later completion, you took this opportunity to put on the form a start date and end date covering 3 months, when all the evidence I have thus far (I have more) provided shows I agreed 4 weeks only, which is the only mandatory requirement.

Let it be clear, I only became aware of the 3 month period when I discovered my training payments had been agreed till June 2011.

Quotes from emails below:

“I will complete and date the ‘Work Boost’ forms for JCP once an understanding and agreement can be made on 1 to 3, I also expect to be provided with copies of these documents prior to the start of any ‘Work Boost’.

(20 February 2011 20:29)

My understanding is that I am attending an interview with regards a
4 week ‘work boost’, which is a mandatory component of the FND, for those on
JSA for 365 days +1?

(9 February 2011 09:14) by self

I hope they and I will benefit from this 4 week ‘Work Boost’.”

( 9 February 2011 09:14) by self

A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.
(09 Feb 2011 10:40:36 +0000) by [A4e Personal Career Coach]

Yours faithfully

[redacted]

CC: [redacted]

From: [redacted]
Sent: 20 February 2011 20:29
To: [Placement Officer] [Placement Officer]
Subject: Re: Interview at [redacted] Limited (Registered No [redacted]
– Hide quoted text –

Dear [Placement Officer],

I write to confirm that I prefer communi[redacted]tion via email or a face-to-face appointment.

With regards the yet to be confirmed ‘Work Boost’, can I ask A4E to advise me whether it will consider:

1) Providing travel cost payments in advance, weekly would be OK but I prefer forth nightly payments

2) Funding to purchase two pairs of smart trousers, to allow me to participate in [redacted] attendance at Appeals and help with any future Job interviews

3) To provide the money, in advance, to buy passport size photos, to enable me to get a FND 50% off discounted Oyster Card TFL Photo ID Card?

I will complete and date the ‘Work Boost’ forms for JCP once an understanding and agreement can be made on 1 to 3, I also expect to be provided with copies of these documents prior to the start of any ‘Work Boost’.

Of course all of this is dependent upon [redacted]’s return to UK on 21-Feb-11 and her agreement to offer me the Mandatory JSA sanction based ‘Work Boost’ and not any other of the no-choice non-voluntary ‘cadidates’ interviewed.

Thanks
[redacted]

****************************************************
19 April 2011
***************************************************

—– Original message —–
From:[redacted]
To: “[redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK” <[Manager JCP Finsbury Park]>
Date: Tue, 19 Apr 2011 19:20:41 +0100
Subject: maladministration

Dear [Manager JCP Finsbury Park],

Before pursuing a case of an unlawful JSA sanction due to JCP/A4E
continual maladministration, I am writing once again to advise that my
JSA was not paid as due today. After a telephone call to DWP I was
advised that my computer record did not record the fact that I attended
my Thursday 11:10am JCP-FP JSA declaration appointment (sign-on) on 14th
April 2011.

Per an A4E request and one week before my mandatory work boost I
completed a JCP25 Change of Circumstance form, to confirm my Mandatory
Work placement was due to end on 09/04/11, this was countersigned and
stamped by JCP-FP staff member [redacted]. DWP also advised me that my
computer record does not indicate receipt of the JCP25 form.

As my JSA welfare rights have once again not been complied with, I have
incurred a further bank charge of £10, which is £10 in addition to the
earlier delayed payment when I started the Mandatory Work placement. I
therefore have an outstanding expectation that JCP will be refunding my
bank charges to at least £20 for it’s continual maladministration.

A4E provided me with written correspondence that I would not receive any
financial penalty or delay, as a consequence of doing the four week
unpaid mandatory work placement at a commercial for-profit organisation.
This has proven to be patently incorrect.

I was advised that today a £74 pound DWP payment was authorised and due
in my account on Thursday 22/04/11. Therefore I will be making a crisis
loan application tomorrow first thing. This £74 is apparently a payment
upto 08/04/11, which suggests to me that A4E has informed JCP that I had
duly completed my Mandatory Work, so my non JSA payment due today seems
to be a consequence of JCP maladministration.

“When you finish your Work Boost programme, A4E will notify us that this
has happened and we will take the necessary action so you will not need
to make a new claim. You will still need to attend A4E and your
fortnightly interviews at the Jobcentre so please ensure you attend next
Thursday.”

Attached is an original copy of bank account balance, covering the
relevant period, I will send a copy of my bank letter once they issue
the bank charge letter.

Throughout my engagement with the FND scheme I have fully complied with
it’s requirements, but institutionally neither A4E or JCP has.

Yours faithfully
[redacted]

****************************************************
8 April 2011
****************************************************
—– Original message —–
From: “[redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK”
<[Manager JCP Finsbury Park]>
To: “[redacted][redacted]…”
Date: Fri, 8 Apr 2011 17:27:00 +0100
Subject: RE: FW: Formal request for Transfer to Ingeus’s King’s Cross,
Wharfdale Road, Branch

Dear Mr [redacted],

I have liaised with the Manager at the Holloway Branch of A4E to arrange
for you to be transferred from there to the Camden branch. We have asked
him to ensure that no sanctions are placed on your claim for not
attending on 5th April as you were waiting for this transfer to be
arranged.

A4E will contact you to confirm that this transfer has taken place and
to inform you when you next need to attend.

When you finish your Work Boost programme, A4E will notify us that this
has happened and we will take the necessary action so you will not need
to make a new claim. You will still need to attend A4E and your
fortnightly interviews at the Jobcentre so please ensure you attend next
Thursday.

I hope this answers your questions.

Thanks,

[Manager JCP Finsbury Park]

****************************************************
9 April 2011
****************************************************

—– Original message —–
From: “[redacted][redacted]….”
To: “[redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK”
<[Manager JCP Finsbury Park]>
Date: Sat, 09 Apr 2011 11:33:09 +0100
Subject: RE: FW: Formal request for Transfer to Ingeus’s King’s Cross,
Wharfdale Road, Branch

Thanks [Manager JCP Finsbury Park],

I finished my no choice mandatory ‘work boost’ on Friday.

Yours faithfully
[redacted]

*************************************************
6 April 2011
************************************************

—– Original message —–
From: “[redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK”
<[Manager JCP Finsbury Park]>
To: “[redacted][redacted]@….”
Date: Wed, 6 Apr 2011 19:06:11 +0100
Subject: RE: FW: Formal request for Transfer to Ingeus’s King’s Cross,
Wharfdale Road, Branch

Dear Mr [redacted],

I apologise that it has taken so long for me to respond, I have been out
of the office and wrongly assumed this had been cleared in my absence.

I will call A4E in the morning to arrange for your transfer to Camden
A4E. If you did not attend the meeting on 5th April, I will explain to
A4E the reason for this.

I will need to check that your work boost finishes on 11th April as our
systems are showing an end date of 06/06/2011. Leave this with me and I
will confirm the correct end date. I will also provide you with details
of what you need to do when your placement ends.

With regards to your payment not being issued on time, I can see that
our Training Payments Team received notification from A4E that you had
started your Work Boost on 17th and a payment was activated on 18th
March – our system show that this payment was released a day late.
Whilst I will not be able to automatically reimburse the charges I will
put your claim forward for consideration of a special payment providing
you can produce evidence to show that you have incurred this charge.

I will be in touch tomorrow.

Thanks,

[Manager JCP Finsbury Park]

—–Original Message—–
From: “[redacted][redacted]@…”
Sent: 06 April 2011 23:17
To: [redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK
Subject: RE: FW: Formal request for Transfer to Ingeus’s King’s Cross,
Wharfdale Road, Branch

Thanks [Manager JCP Finsbury Park], I appreciate your clear and straightforward update. I did
call into JCP-FP last Friday and [redacted] my Personal Adviser completed a
change of circumstances form to advise JCP-Highgate that the final
attendance on my ‘work-boost’ is this Friday 9/4/11.

I will forward you the email I sent last that confirms the bank charges
and relevant backgound evidence from my bank account.

[redacted] reassured me that I should attend JCP-FP next Thursday at 11am for
my JSA declaration appointment.

Yours faithfully
[redacted]

****************************************************
4 April 2011
****************************************************

from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 4 April 2011 13:11
subject Re: FW: Formal request for Transfer to Ingeus’s King’s Cross, Wharfdale Road, Branch
mailed-by gmail.com

Please find attached confirmation that the normal payment of my JSA/Training allowance into my [redacted] Bank Account was not made on the due date of 22/3/2011 and therefore I will have incurred Bank Charges, I will forward a copy of the Bank Letter that confirms this JCP clerical error delay has caused Bank Charges, I expect these charges to be refunded.

I am also attaching details that I have made a payment of the Direct Debit amount manually on 23/3/2011, confirmation attached.

Yours faithfully
[redacted]

****************************************************
3 April 2011
****************************************************

from [redacted]
to customerservices@a4e.co.uk
cc Andrew Dutton <ADutton@a4e.co.uk>,
eavbunudje@a4e.co.uk,
[Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>,
Maxine Watts <MWatts@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>
date 3 April 2011 14:40
subject A copy of your “information disclosure consent form”
mailed-by gmail.com

Dear A4E,

Can you please provide me with a copy of the “information disclosure consent form” that you require your DWP customers to sign, that ensure they have given informed consent for A4E to request, share, retain and process their ordinary and sensitive personal data. Your DWP contracts require your organisation to create such a form and therefore can you please provide me a copy by email.

If you are unable to provide me with a copy of this form please consider this email a formal complaint.

Part 4 Funding Section 2 Version 18 V1.0 March 2010 55 DWP Provider Guidance

” The informed consent of the individual must be obtained
beforehand, in line with the requirements of the Data Protection Act.
The information disclosure consent form must, as a minimum, contain the
following information:

• What customer’s information your organisation will collect

• why the organisation needs the information, for example for the
purpose recording the numbers of customers placed into training
and/or employment , monitoring the effectiveness of the service
and reporting outcomes to DWP and claiming associated payments

• how the information will be stored

• when and why the information will be shared with a third party, for
example an employer will be contacted when the customer starts
work within so many weeks of leaving provision for the purpose of
obtaining evidence of employment so that a job outcome payment
can be claimed from DWP

Your organisation needs to make it clear to customers that giving consent
is voluntary and that refusal to give consent or withdrawal of an existing
consent will not affect any benefit they may be entitled to.

Authorisation to contact an employer to obtain evidence of employment
must be expressly stated by the Provider and consented to by the
customer before any information disclosure takes place. ”
http://www.dwp.gov.uk/docs/pg-part-4-section-2.pdf

Please note I am in discussion with the DWP and ICO over this matter and your refusal to follow basic Data Protection Act norms and your DWP contractual guidance may result in enforcement action.

I still remain of the view that I have not given A4E any consent to share, retain, request or process any of my ordinary and or sensitive personal data, in light of the fact that it ignores DWP guidelines and makes the claim/assumption that it’s group induction process actually address issues of Data Protection, Privacy and Confidentiality.

On a final note please be advised that I have informed Job Centre Plus and the DWP that they should not share any of my ordinary and sensitive personal data, by any means, with A4E or any of it’s representatives and therefore I expect A4E to respect these rights and not contact any Job Centre Plus or DWP representative to obtain any of my ordinary and sensitive personal data, Job Centre Plus. I have directly informed my allocated Job Centre Plus Personal Adviser of these facts and a number of managers of the relevant within Job Centre Plus/DWP. The same direction applies to my ‘Work Boost’ provider [redacted], I will of course be monitoring any activity in this area and using my Subject Access rights at a later data to assure myself of your compliance with these directions, should they be breached I will be pursuing the matter in ways that will sanction A4E’s work with the DWP.

Yours faithfully

Copy sent to:
from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted]@jobcentreplus.gsi.gov.uk>,
JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>,
[Manager JCP Finsbury Park]
date 3 April 2011 14:59
subject Fwd: A copy of your “information disclosure consent form”
mailed-by gmail.com

Dear JCP, (JCP-FP)

Please see email below. Can you please write back to me and confirm that all JCP staff, it’s representatives and my allocated Personal Adviser ([redacted]) will be informed that I have withdrawn my consent for the JCP/DWP to share with A4e Ltd any of my ordinary and sensitive personal data, by any means, in accord with my Data Protection Act <http://www.legislation.gov.uk/ukpga/1998/29/contents&gt; and Article 8 Convention rights. <http://www.legislation.gov.uk/ukpga/1998/42/schedule/1&gt;.

and

from [redacted]
to [Personal Adviser JCP FInsbury Park] [Note: Allocated Personal Adviser}
date 3 April 2011 15:06
subject Fwd: A copy of your “information disclosure consent form”
mailed-by gmail.com

hide details 3 Apr

For your attention

****************************************************
2 April 2011
****************************************************

from [redacted]
to Michael Moloney <MMoloney@a4e.co.uk>
cc Abubakr Najaar <ANajaar@a4e.co.uk>
date 2 April 2011 11:51
subject Re: Complaint
mailed-by gmail.com

hide details 2 Apr

Dear Michael,

As this is the first time I have ever received an email from you I appreciate the time taken to respond and clarify some issues.

A4E’s use of the word ‘Beneficiary’ is not neutral and is not compliant with dictionary definitions:

Beneficiary
“a person who derives advantage from something, especially a trust, will, or life insurance policy. ”
http://oxforddictionaries.com/view/entry/m_en_gb0072120#m_en_gb0072120

A4E’s definition is:

“beneficiary (the unemployed customer)” (copy attached)
http://www.mya4e.com/people/advice-and-guidance/mentoring/

I therefore deeply resent this derogatory redefinition of the word ‘beneficiary’.

A4E is highly inconsistent in it’s use of important terminology, which I consider underlines an attitude to members of the Public that is negative.

When members of the placement team talk to actual or prospective employers A4E staff refer to your ‘Customers’ as ‘Clients’, whereas clearly staff like [redacted] (Customer Services Coordinator) use the term ‘Customer’.

Something strikes me as wholly wrong when JCP ‘Customers’ get called ‘Unemployed Customers’, which is suggestive that they are somehow a different kind of ‘customer’ than is ordinarily understood by the word ‘Customer’.

I also take this opportunity to express my concern, as I already have done, that my PCC Eddie and [Placement Officer] called my mandatory no-choice ‘Work Boost’ voluntary work. Also when this ‘Work Boost’ was discussed with me it was called a ‘Work Trial’ by [Placement Officer], the official definition of a ‘Work Trial’ is matter of voluntary choice and can never be called a ‘Work Trial’.

I am doing a ‘Work Boost’ at [redacted], noting that [Placement Officer] said the Director is a personal friend. Now I get the impression that [redacted] has little if any understanding of what a ‘Work Boost’ actually is and I consider it was sold to them as a ‘Work Boost’. I actually consider the ‘Work Boost’ that has been arranged for me is exploitative and a direct breach of DWP FND guidance.

Can A4E please advise me why my PCC and [A4e Placement Officer] called the ‘Work Boost’ a ‘Work Trial’ and ‘Voluntary’ work and when initially challenged they refused to acknowledge any problem in these terms. Uses of these terms is evidence that the [redacted] ‘Work Boost’ was no set up in accord with DWP FND guidance.

When [A4e Placement Officer] arranged my ‘Work Boost’ over the telephone with [redacted] she said to them that she “had a client who was interested in doing some voluntary work with [redacted]” (to paraphrase).

I consider A4E has arranged an unlawful ‘Work Trial’ for me at [redacted], I was informed by the Director of [redacted] on Friday that [Placement Officer] had asked when I would be offered any Paid work, this puzzles me as I have provided evidence that [redacted] advertised vacancies prior to and during my ‘Work Boost’, yet is seems highly unethical to arrange for me to do a Mandatory ‘Work Boost’, whereas for all purposes it seems [redacted] considers I am doing a choice based ‘Work Trial’, as such I will be expecting to be paid for the full time hours I have been doing there.

The paid staff I have been working with at [redacted] have just had their working week reduced from a 5 day to 3 day week and at present they are going through the busiest part of there year and it seem my ‘Work Boost’ has been arrange to deliberately coincide with this busy under staffing period and to cover work that is ordinarily undertaken by paid staff.

My assessment is that [redacted] has not been complicit in these unlawful exploitative arrangements as they have been mis-sold exactly what a ‘Work Trial’ / ‘Work Boost’ is, as it is not ‘Voluntary’ or a ‘Work Trial’.

I have provided [redacted] with a copy of an FND DWP leaflet and during a discussion with them they clearly have little understanding of it.

As requested please provide a copy of you policy that governs meal and travel expenses incurred when a ‘Work Boost’ is undertaken.

Can you also provide me with a copy of the Induction presentation I attend.

My local JCP office has agreed that I [redacted]n transfer to your Camden office, I would appreciate it if you could facilitate this asap and in light of my opinion that my leel of trust with my PCC is nil I will not be attending my next scheduled FND review, especially as I consider the ‘work boost’ I am undertaken has been arranged in an unlawful and unethical way and I am providing full-time support to a profit making oganisation in ways that by arrangement are exploitative. Please not I have reached these opinions through diect discussion with DWP representaties.

On a final not I do not expect A4E to suggest to me that neither my PCC or [Placement Officer] did not and do not understand what a ‘Work Trial’ is or how selective use of terms like ‘Customer’, ‘Beneficiary’ and ‘Client’ by A4E staff is not used to mis-represent A4E service to potential employers like [redacted]. I have sat adjacent to your placement team on a number of occassions and the over the phone dialogue they have with potential employers is full of obfuscation in terms the ‘clients’ A4E staff sell to employers, it is now lawful to suggest to prospective employers that they can offer a ‘Work Trials’ before they have even interviewed someone for a vacancy. A ‘work trial’ is only something a job candidate can offer, no for A4E to suggest do one is a pre condition to the chance of getting the offered the paid work vacancy.

I consider this statement is, in terms of how A4E sell ‘work trails’ to employers ‘customers’ is unlawful:

“Reduce the risks associated with recruitment by offering work trial options for both the employer and potential employee to assess suitability”
http://www.mya4e.com/employers/working-with-large-employers/commission-free-recruitment/

A ‘Work Trial’ is not an option for employers, this is a misrepresentation and provides for a clear an present danger of employers exploiting the A4E ‘Customer’, ‘Beneficiary’ ‘Client’

“A Work Trial is a trial in an actual job vacancy. A Work Trial gives you the chance to show an employer that you are the right person to fill a job. It is entirely voluntary.”
http://www.direct.gov.uk/en/Employment/Jobseekers/programmesandservices/DG_173561

Yours faithfully
[redacted]

END

from [redacted]
to eavbunudje@a4e.co.uk
cc [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 2 April 2011 13:36
subject Camden Branch and Consent to Sharing/Disclosure of Personal Information
mailed-by gmail.com

Dear [redacted],

I write to confirm that JCP Finsbury Park has agreed for my FND services to be delivered by staff and resources at your Camden Branch and as such I am not required to attend my next FND review appointment at your discredited Holloway Road branch.

The DWP has also written to me to confirm that A4E has been instructed to destroy any paper and electronic copies of my CV and personal data I provided on the group induction day I attended, as I did not share it on the basis on informed consent. Especially as the A4E worker Alfred during his delivery of the group Induction said (to paraphrase):

“if you make a complaint do remember we will be able to find at least one reason to sanction you”

In accord with ‘Annex 7 – Customer Consent to Sharing/Disclosure of Personal Information’ <http://www.dwp.gov.uk/docs/pg-part-4-section-2.pdf&gt; I write to advise that I do not give A4E permission to share my personal data with any Third party, which includes the the Department of Work and Pensions and Job Centre Plus. Nor do I give permission for A4E to share or obtain any of my Personal Data from my ‘Work Boost’ provider [redacted], above and beyond the fact that I I completed a full-time placement with them between 14 March 2011 to 09 April 2011. As I have indicated before, as a matter of conscience I will not be sharing any of my personal data with A4E and to ensure compliance with JSA regulations I will be providing any required personal data to JCP direct at the appointments they provide me.

“1. Providers are reminded that they are required to obtain customer consent
prior to their collecting of customer’s personal information and
sharing/disclosure of such information with the Department and/or other
providers.

2. In addition, the customer must give clear written consent for the provider
to use customer personal information when contacting employers to obtain
evidence of employment.

3. These consents must be given by the customer before any information
disclosure takes place.

There is no specific legislative “enabler” which gives a provider the ability
to gather or share customer’s information with a third party, for example
an employer or another training provider, for the purpose of placing the
customer into training/work and obtaining outcome-related payments from
DWP. The informed consent of the individual must be obtained
beforehand, in line with the requirements of the Data Protection Act.
The information disclosure consent form must, as a minimum, contain the
following information:

• What customer’s information your organisation will collect

• why the organisation needs the information, for example for the
purpose recording the numbers of customers placed into training
and/or employment , monitoring the effectiveness of the service
and reporting outcomes to DWP and claiming associated payments

• how the information will be stored

• when and why the information will be shared with a third party, for
example an employer will be contacted when the customer starts
work within so many weeks of leaving provision for the purpose of
obtaining evidence of employment so that a job outcome payment
can be claimed from DWP

Your organisation needs to make it clear to customers that giving consent
is voluntary and that refusal to give consent or withdrawal of an existing
consent will not affect any benefit they may be entitled to.
Authorisation to contact an employer to obtain evidence of employment
must be expressly stated by the Provider and consented to by the
customer before any information disclosure takes place. ””
http://www.dwp.gov.uk/docs/pg-part-4-section-2.pdf

Ref: http://www.dwp.gov.uk/privacy-policy/

Can A4E please provide me with a copy of the form(s) it uses to ensure it’s DWP ‘customers’ have given informed signed-for consent to data sharing and retention, such as CV’s, Job applications, personal data from employers and ‘work boost’ training providers.

Can A4E please provide me with a copy of the Induction presentation used at the group induction I attended. As well as written confirmation that it has destroyed all the personal data I provided on my group Induction day.

To reiterate I formally withdraw any and all implied or explicit consent A4E considers I have given to A4E to request, disclose. obtain, retain or process my personal data with any third party, which includes the Department of Work and Pensions, any prospective employer, Job Centre Plus and [redacted].

Yours faithfully
[redacted]

Copy sent to:

from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
bcc [redacted]@jobcentreplus.gsi.gov.uk>
date 2 April 2011 13:37
subject Fwd: Camden Branch and Consent to Sharing/Disclosure of Personal Information
mailed-by gmail.com

END

******************************************************
1 April 2011
****************************************************

Change of Circumstances form of 01 04 11 (JCP25)

***************************************
31 March 2011
***************************************

Copy of JSA3 provided by JCP Palmers Green, as well as the JCP25 shown above and completed on 01 04 11 at JCP Finsbury Park

****************************************************
29 March 2011
****************************************************

from Michael Moloney MMoloney@a4e.co.uk
to “[redacted]” <[redacted]>
date 29 March 2011 16:55
subject Complaint

From: Michael Moloney
Sent: 29 March 2011 10:34
To: Abubakr Najaar
Subject: FC Complaint

Hi [redacted]

I have looked at some the issues you have raised in your recent email to a4e.

[redacted], if you have a problem with any of the services a4e provides, it is important that you speak to front line people who can deal more speedily with your issues while you are on placement.

I understand in talking to [A4e Placement Officer] that your meal allowance while on placement is being covered by your Placement Provider. I believe it is £15 per week. If you are not receiving this allowance, please let us know immediately.

I Can seen from our accounts that you have had some help towards clothing. photo costs, oyster Card cost and travel expenses. I appreciate also the issue you raised about being paid your travel in advance. This not a problem. However, what we need to do is to calculate your travel expenses and have your Oyster Card topped up next door or at the station wherby we can obtain a receipt that is a record for our accounts.

[redacted], as regards the term ‘Beneficiary’ used by A4e, you are the first to complain about this. The term beneficiary is derived from Latin with the connotation of something good. This is not used in a derogatory sense, but rather it has become a semi legal term, and is used in this way by the company.

[redacted], it is easy to find fault with any provision and no provision is perfect and is subject to change from time to time. I think now you should get on with things and if you have an issue you can come in and see me and we can argue the pros and cons but reach an amicable agreement.

kind Regards

Michael

*****************
27 March 2011
********************

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
date 27 March 2011 15:47
subject Re: PCC Forum 10/03/20111
mailed-by gmail.com

Hi [Placement Officer], When my placement at [redacted] finishes can you advise what will happen to my JSA claim and when I am expected to attend the Job Centre to ‘sign-on’ or make a new JSA, I am puzzled by this process as A4E has not informed me what to do after April 11th 2011. Can you also provide me with a copy of the form that gave the dates of my [redacted] placement, as this is something A4E added to the forms and I have not been provided with copies, I ask this as I recently got a JCP letter that indicates my ‘Training Allowance’ is till June 2011.

I need this information to manage my personal finances should I remain unemployed in the immediate future, especially as my last JSA/Training payment was late by one day and I have incurred Bank Charges, that require me to claim them back from JCP due to an admin error of A4E or JCP.

Thanks
[redacted]

from [redacted]
to customerservices@a4e.co.uk
cc Andrew Dutton <ADutton@a4e.co.uk>,
[redacted] <[redacted]>
date 27 March 2011 16:20
subject Re: meal food allowances are paid to FND participants
mailed-by gmail.com

I write that I wish to make a complaint about:

1) Your refusal to provide a copy of the policies you use that govern the meal and food allowances A4E provides to it’s JCP/DWP ‘customers’ undertaking the Mandatory FND ‘Work Boost’

2) That A4E applies such allowances policies on an arbitary basis that is discriminating and refuses to explain why it consider it a “norm” to arrange such an allowance at a rate of £2.50 per day, irrespective of whether the agency providing the ”Work Boost’, would provide it’s staff an equivalent allowance that is significantly higher that £2.50 and the observation that most voluntary sector not-for-profit organisations provide such allowances of between £5 to £10 for an afternoon meal allowance.

3) I consider your meal allowance policy and operation is highly discriminatory and function on the basis on unequal treatment and does not have a rational basis to it’s operation and functioning.

4) I also wish to complain that A4E causes it’s low income ‘customers’ to experience financial hardship be refusing to pay Travel Costs for ‘Work Boosts’ in advance, it is financially more prudent to pay for Travel costs one week in advance, otherwise I would consider it legitimate for ‘customers’ to attend you offices on a daily basis for daily refunds of Travel Costs, which of course would make any ”Work Boost impractical and useless.

I have raised these issues at my local A4E branch office (Holloway) with my allocated PCC and his manager and got no satisfactory response and therefore I make this formal complaint as A4E seems institutionally incapable of meeting the needs of it’s JCP/DWP customers in rational and planned ways.

5) Can I also take this opportunity to request A4E cease and desist it’s Institutional practice of referring to JCP/DWP ‘customers’ as Beneficiaries, I consider it does so in a derogatory way and no other organisation or state institution engaged in the Welfare State refers to members of the Public as ‘Beneficiaries’ and as A4E has took part in TV Documentaries called ‘Benefit Busters, it’s use of this word ‘beneficiary’, in my mind underlines a negative and poor regard to JCP/DWP ‘customers’.

Yours faithfully
[redacted]

from [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 27 March 2011 16:01
subject Re: FW: Formal request for Transfer to Ingeus’s King’s Cross, Wharfdale Road, Branch
mailed-by gmail.com

I confirm I am happy to be transferred to the A4E office in Camden, my ‘A4E’ mandatory ‘Work Boost’/Training ends on Monday April 11th and I would like my transfer to be in place by then.

I also have a FND review meeting for April 5th and in light of my transfer request can I ask JCP-FP to agree, in writing, that I can postpone this review meeting until my first meeting at A4E Camden?

A4E has not explained to me what happens to my JSA claim after 11/4/2011, whether I am expected to make a new claim or what data and time I should return to JCP-FP to sign my declaration as a Job Seeker (aka ‘Sign-On’), your guidance on this matter would be appreciated as A4E seems institutionally incapable of providing me with services on an informed basis.

I confirm I have received a letter from Halifax Bank that stipulates I will incur a Bank Charge of £10 for the unpaid Direct Debit, a charge I incured solely due to my JCP/JSA/Training Welfare Benefit payment being late by one day. I will call into JCP-FP later in the week to submit evidence of this error and expect JCP-FP to make a refund of these charges.

Yours faithfully
[redacted]

From: [redacted] [mailto:[redacted]]
Sent: 17 March 2011 23:00
To: [Placement Officer] [Placement Officer]
Cc: [redacted]; Abubakr Najaar; Michael Moloney; Maxine Watts

Subject: Re: PCC Forum 10/03/20111

Thanks [Placement Officer], but I am unconvinced that £2.50 is an adequate amount of money to cover Lunch costs and as it is likely that [redacted] ([redacted]) would pay it’s contractors or staff more than £2.50 for lunch, as and when appropriate, my differential would not be permissible under the principles of equal treatment. (Equality Act 2010)

I am unsure whether A4E has made placements with [redacted] before, so I can understand why things are not clear from the outset. For Mandatory work placements to go well I think it would make more sense for A4E to make arrangements with the likes of [redacted] to provide Travel Costs and forward receipts to A4E as and when needed.

Work is not a zero sum game and involves important aspects of getting on with coworkers/teamwork, this often involves going to lunch together, a drink after work etc, so only having 2.50 per day becomes of issue of not being able to participate with paid coworkers on a basis of some parity.

Provider like [redacted] also need to ensure their own staff understand exactly what a ‘Work Boost’ is, in the case of [redacted] neither the Company nor the staff seem to be aware what a ‘Work Boost’ is or FND, though I have given [redacted] copies of FND leaflets from the DWP.

On this issue of Travel and Lunch expenses, I note this:

“For ease of reference I will reply to each of your points in the order you raised them.

1. Firstly you asked about claiming money for lunch and travel expenses. There is no set
amount that a customer  can claim for expenses while attending either training or fortnightly
meetings with providers. The customer could either be provided with a travel pass, or asked to
retain their travel ticket and claim this back directly from the provider, details of how this is
implemented is at the discretion of each individual provider. The Department publishes
guidance for providers on its website, the following link is to Section 4 of the Flexible New Deal
guidance, Section 4.84 relates to travel expenses.

http://www.dwp.gov.uk/docs/fnd-section-4.pdf
http://www.whatdotheyknow.com/request/51338/response/128414/attach/2/3094.pdf

and

Keeping in touch with the labour market

“As was apparent in the baseline research, earnings disregards were perceived to act as a disincentive to part-time work: the amount that could be earned was felt to be ‘negligible’, particularly once travel and lunch expenses were taken into account.”
http://campaigns.dwp.gov.uk/asd/asd5/report_abstracts/rr_abstracts/rra_096.asp

The no-choice Mandatory placement is going well and it is giving me the chance to develop some useful insights and skills, so I do appreciate your efforts. I am finding the work of [redacted] to be quite interesting and challenging and a friendly workplace.

[redacted]

****************************************************
22 March 2011
****************************************************

from [Manager JCP Finsbury Park] JCP FINSBURY PARK [Manager JCP Finsbury Park]
to [redacted]
date 22 March 2011 14:15
subject FW: Formal request for Transfer to Ingeus’s King’s Cross, Wharfdale Road, Branch

Dear Mr [redacted]

Thank you for the attached e-mail, I apologise for the delay in responding to your email but I needed to obtain further information in relation to your request.

I’m afraid that there seems to be some confusion regarding the available FND provision.

Ingeus are not an FND provider. They are a Pathways to Work provider who deal with customers claiming Employment Support Allowance and their contract finishes on 31/03/11. As you are claiming Jobseekers Allowance and are attending the mandatory FND Stage 4 provision, this would not be an option for you.

If you are unhappy to continue attending the A4E provision at the Holloway Road branch we may be able to arrange for you to attend one of their other Branches at Camden or Westminster, but you would be expected to continue attending the A4E provision.

I hope this clarified the situation.

Regards
[redacted]

[redacted]
Stage 1 Manager
Jobcentre Plus | Customer Services Directorate | Finsbury Park JCP
52-53 Medina Road | London | N7 7JX
020 7853 6927 http://www.dwp.gov.uk

****************************************************
23 March 2011
****************************************************

from [redacted] [redacted]
to [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
date 23 March 2011 00:07
subject Re: FW: Formal request for Transfer to Ingeus’s King’s Cross, Wharfdale Road, Branch
mailed-by gmail.com

Thanks for your clarification, much appreciated, I appreciate your alternative office suggestions. Can you advise of the street address of the Camden or Westminster offices. I do wish to put aside my frustration with the A4E Holloway branch and your suggestions may help in this endeavour.

I did pop into the JCP office in Finsbury Park this morning, as my welfare benefit payment was not paid today, which as before has caused me to incur bank charges.

I understand my JSA payment are now under the umbrella of ‘training’, whilst I do the mandatory period of work (placement), Can you advise when these payments are listed till June 2011, though the placement is only for 4 weeks?

I have not formally mentioned this before, but I am concerned that the placement I am on covers an actual vacancy, which I understand is not permissible. When the placement was originally dicussed with me at A4E, it was referred to as a “work trial” and since starting the placement, the provider also seem very, very unclear as to it’s purpose and how it was “sold” to them by A4E. An example of how puzzling I find this placement comes from a the ‘staff’ meeting I attended yesterday, I was presented as someone who would be working with them for a few months, I pointed out the placement was for 4 weeks.

Anyway DWP guidance indicates no placement should be “exploitative”, thus far I am minded to consider my placement presents this risk. Especially as A4E’s placement coordinator [Placement Officer] said the Director of placement provider ([redacted] ) is a “friend”. I was not presented with information that the Provider has vacancies and I could apply, I feel I have been set up to provide free labour to a private company and they then seem to be offering me paid ad-hoc work after the placement, when I could have applied to do such myself and not had a requirement to claim £65 per week JSA, if my previous work as a Social Worker I would have categorised these arrangement as exploitative and friends of friends doing each other favours by selecting those on JSA to benefit the profit motive of a Private Companies of friends.
****************************************************
22
****************************************************

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>
date 22 March 2011 08:09
subject Re: urgent
mailed-by gmail.com

Dear [Placement Officer],

No JSA payment was made into my Bank Account today, this means my Direct Debits will have been rejected, any rejected Direct Debit will incur a charge of £15:00 and I will not have any money to recharge my pre-payment electricity meter or have any money to pay for my weekly food shop. Can you please contact Job Centre Plus to ask them why my JSA was not paid and who will be compensating me for the Bank Charges and when I can expect the payment to be made.

Can you also please telephone [redacted] that I will be attending the Job Centre today, which is likely to take all day, as I will be applying for a Crisis Loan and asking them why my JSA was not paid.

Something is very remiss here and once again it seems A4E has not advised me properly.

Your faithfully
[redacted]

Related to above message:

On 28 February 2011 15:56, [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk> wrote:

Hi [redacted],

I have given responses to your earlier queries. Regarding your job seekers allowance, it would go through as usual.

Please do not hesitate to begin your placement as agreed.

Thanks.
Kind Regards,

[Placement Officer] A. [Placement Officer]

END

From: [redacted]
Date: 22 March 2011 08:17
Subject: Re: urgent
To: [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
Cc: Michael Moloney <MMoloney@a4e.co.uk>

I have left a message on [redacted] voice mail, to advise them of
this situation and I will be emailing [redacted] to keep her up to date.

Yours faithfully
[redacted]

—– Original message —–
From: “[redacted]”
To: [redacted]
Date: Tue, 22 Mar 2011 08:25:21 +0000
Subject: Re: [redacted] UK

Dear [redacted],

I have to attend the Job Centre first thing this morning as my welfare
benefits have not been paid into my account and I may have to apply for
an emergency payment, I have informed A4E and will let [redacted]
know later this morning as and when I will be able to get in today.

Apologies for this glitch, as it was my understanding that my welfare
payment would go ahead as normal during my placement.

Thanks for your understanding.

Yours faithfully
[redacted]

****************************************************
21 March 2011
****************************************************

from [redacted]
to [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
date 21 March 2011 13:55
subject Re: PCC Forum 10/03/20111
mailed-by gmail.com

Dear [Placement Officer],

Please call me at [redacted], I will be there till 4pm. I did mention to a4e that I do not carry my Mobile phone, email is my preferred means of communication. [redacted] has provided a weekly allowance for “sustenance”, so that matter is somewhat resolved.

I did get the change of circumstances form you sent through the post and will send it off in due course.

Thanks
[redacted]

****************************************************
20 March 2011
****************************************************

from [redacted]
to customerserices@a4e.co.uk
date 20 March 2011 21:38
subject meal food allowances are paid to FND participants
mailed-by gmail.com

Dear A4E Customer services,

Before making a complaint can you please email me a copy of the written policies you hold that explain what meal food allowances are paid to FND participants when they undertake a no-choice ‘Work Boost’, taking into consideration:

“For ease of reference I will reply to each of your points in the order you raised them.

1. Firstly you asked about claiming money for lunch and travel expenses. There is no set
amount that a customer can claim for expenses while attending either training or fortnightly
meetings with providers. The customer could either be provided with a travel
pass, or asked to
retain their travel ticket and claim this back directly from the provider, details of how this is
implemented is at the discretion of each individual provider. The Department publishes
guidance for providers on its website, the following link is to Section 4 of the Flexible New Deal
guidance, Section 4.84 relates to travel expenses.

http://www.dwp.gov.uk/docs/fnd-section-4.pdf
http://www.whatdotheyknow.com/request/51338/response/128414/attach/2/3094.pdf

NAV[redacted]’s rates for meals and accommodation

* Bed and Breakfast – £72.50
* Bed and Breakfast London – £94.00
* Breakfast taken separately – £7.00
* Lunch – £7.50
* Evening meal – £17.40
* Hospitality allowance – £12.80

http://www.navca.org.uk/lo%5Bredacted%5Dlvs/s%5Bredacted%5Dles/

To prevent detrimental treatment under the Equality Act (2010) can you consider that any ‘Work Boost’ provider is required to pay FND participants undertaking any ‘Work Boost’ the same amount they would pay their own staff in equivalent circumstances? Not doing so could lead to claims of detrimental unequal treatment.

Yours faithfully
[redacted]

********************************
17 March 2011
*******************************

From: [redacted] [mailto:[redacted]
Sent: 17 March 2011 13:12

To: [reacted]
Cc: Abubakr Najaar; Michael Moloney; Maxine Watts; [Placement Officer] [Placement Officer]
Subject: Re: PCC Forum 10/03/20111

Dear [redacted]

In line with JCP service level agreements [redacted]n I ask A4E to provide me with a copy of it’s policy that covers the scAles of payment for afternoon meal allowances, for those A4E ‘customers/clients/beneficiaries’ undertaking compulsory no-choice ‘Work Boosts’ in Companies that will profit from the free labour of those on FND.

“£2.50p per day sustenance allowance is the norm”

The term “norm” suggests this is not a fixed amount and could be more or less than £2.50, please provide details of the criteria A4E applies to this policy. Variations of payment could lead to claims of detrimental treatment.

[redacted] ([redacted]) are willing to fund my meal costs and I will obtain the receipts to take to A4E to arrange a refund for [redacted], please confirm A4E will be willing to refund a daily meal amount up to £5 per day.

Yours faithfully
[redacted]

PS: In accord with JCP/DWP norms I formally ask A4E to desist from referring to me as a “Beneficiary”, as I consider this word, in the context it is being used to have discriminatory overtones. Especially as A4E only use it with regards unemployed people.

============ Forwarded message ============
From : [Placement Officer] [Placement Officer]<B[Placement Officer]@a4e.co.uk>
To : [redacted] <[redacted]>,
Cc : Abubakr Najaar <ANajaar@a4e.co.uk>, Michael Moloney <MMoloney@a4e.co.uk>, Maxine Watts <MWatts@a4e.co.uk>
Date : Thu, 17 Mar 2011 17:26:08 +0000
Subject : RE: PCC Forum 10/03/20111
============ Forwarded message ============

Hi [redacted],

Hope you’re getting on well?

I have agreed with [redacted], your Lunch money will be covered by [redacted] so don’t worry much.

I have sent by post your FND40 letter and a change of circumstance form which you would need to fill in a week prior to the end date of your placement to be forwarded to the training allowance team at Highgate Jobcentre as explained on the form. Please look through and Call me on: 07713089379, 02076193322 to discuss any quarries.

[redacted] do not hesitate to get in touch with me on my mobile at anytime if you have any concerns.

Kind Regards,

[Placement Officer] A. [Placement Officer]

****************************************************
16 March 2011
****************************************************

from [redacted]
to [redacted] [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>
cc [redacted] <[redacted]>
date 16 March 2011 20:37
subject Re: Formal request for Transfer to Ingeus’s King’s Cross, Wharfdale Road, Branch
mailed-by gmail.com

As a ‘Customer’ of JCP and it’s A4E FND provision I confirm an intention to cease attending A4E when my Mandatory No-Choice 4 week ‘Work Boost’ is over as I continue to have little belief in A4E’s Capability to assist me effectively, based upon my experience of it’s ‘services’ and a lack of Trust I have with them. If needed I am happy to continue my FND no-choice sanction laden provision at another supplier, specifically at Ingeus’s King’s Cross, Wharfdale Road, Branch.

Yours faithfully
[redacted]

****************************************************
15 March 2011
****************************************************

from [redacted]
to JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>
date 15 March 2011 22:39
subject Re: Your email of 13 March
mailed-by gmail.com

Thanks, my final observation is the word ‘beneficiary’ is far too close to:

Benefit……….(benefi….ciary)

I suggest JCP service level agreement with suppliers should facilitate a common language.

Please note I have also asked by local JCP to transfer my FND provision to another supplier. IE: Ingeus in Kings Cross.

Yours faithfully
[redacted]

****************************************************
13 March 2011
****************************************************

from [redacted]
to JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>
date 13 March 2011 17:46
subject Re: Update on your email to Darra Singh Chief Executive of Jobcentre Plus
mailed-by gmail.com

Further to your letter Your ref: CE 011977 and JCP contention that the word “Beneficiary” was not in my A4E action plan and the view that the word simply means ‘Customer’, I am of the opinion A4E’s use of this word functions in a derogatory word, as mentioned below, further I have discovered that A4E uses this word on a Corporate basis to mean “an unemployed customer”. Whilst I do not think the word ‘Customer’ is neutral and so I do not consider any Company that supplies services to members of the Public on behalf of the State should manipulate the concept of being a ‘customer’ with the word “unemployed”, this suggests to me a lesser category than simply “Customer”. Can I therefore request JCP to contact A4E to ask them to cease and desist from using the word “Beneficiary” forthwith.

“Establish an independent working relationship of trust and support with beneficiary (the unemployed customer);”

I have also not received any confirmation that A4E have been instructed in writing by JCP to permanently destroy beyond recovery any of the personal data I supplied A4E between 09/11/10I and 17/11/10 and for JCP to do the same should it hold any duplicate copies.

Yours faithfully
[redacted]

from JCP LONDON REGION OFFICIAL CORRESPONDENCE LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk
to [redacted] <[redacted]>
date 14 March 2011 09:44
subject Your email of 13 March

hide details 14 Mar

Dear Mr [redacted],

Thank you for your email of 13 March.

Thank you for your thoughts on the use of the word ‘beneficiary’ and ‘customer’. We are always keen to hear feedback from our customers.

Our full, final response to you is now with our Directors for final sign off. You should be receiving this later on this week. This will detail all of the actions we have taken in accordance with your request to destroy personal data.

Yours sincerely,

London Customer Services Team.

********************************************

10 March 2011
************************************************

from [redacted]
to [A4e Personal Career Coach]
cc Abubakr Najaar <ANajaar@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>
date 10 March 2011 18:11
subject Re: PCC Forum 10/03/20111
mailed-by gmail.com

Thanks for your follow up note [A4e Personal Career Coach], I and a number of other ‘customers’ of A4E presented at or round 15:00 to be informed that all PCC’s were all in a meeting that was pre-planned. As it is practice for A4E to ask everyone to leave at 4pm it would seem to have been of little help to me or other customers who attended for appointments to wait.

I recognise you made efforts to schedule an impromptu meeting and no one was able to cover it, as it was set for 15:00 to 15:30. I did talk to [redacted] and two other A4E staff to clarify the nature and advanced planning for the JCP/PCC meeting and it seemed on the available evidence that mine and other customers appointments would not be going ahead, so why would I wait any longer than 10 minutes?

Other ‘customers’ felt aggrieved that appointments were not going to go ahead and they made a wasted journey, just because someone is unemployed does not mean they should not be given notice that a meeting had to be canceled, just as a simple form of respect.

A4E’s practice is to send automated sms and email appointment reminders, it seems a small step to arrange for such an automated/unattended system to advise ‘customers’ when an appointment cannot go ahead?

I am sure we can sort things out tomorrow and I do look forward to the non-voluntary ‘work-boost’, I just do not wish to be constructively placed in a situation that attendance is compromised by A4E’s unwillingness to accede to my reasonable request for advance support and costs, it is cleat I would incur to undertake the no-choice Mandatory based ‘Work Boost’. I have self-confidence I will make the most out of the ‘Work Boost’, despite my belief that having to undertake such on a no-choice threat of Sanction basis is not a positive approach to the world of ‘work’.

Jobseekers told by…to volunteer at Poundland, claims volunteer centre (sounds v familiar)
http://www.thirdsector.co.uk/channels/Volunteering/Article/1059111/Jobseekers-told-job-centre-volunteer-Poundland-claims-volunteer-centre/

Thanks
[redacted]

from [A4e Personal Career Coach]
to “[redacted]” <[redacted]>
cc Abubakr Najaar <ANajaar@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>
date 10 March 2011 16:26
subject PCC Forum 10/03/20111

[redacted],

I received your note after Michael Moloney (A4e Holloway Team Leader) and I attended a PCC Forum today, from 15:00-16:00, here at A4e Holloway.

I was informed that you left the building here after 10 minutes, i.e. between 15:00-15:10?

Sorry you couldn’t wait for we wished to honour your requests for financial assistance for your WorkBoost Induction on 14/03/2011 at [redacted] .

We need you to come to A4e Holloway tomorrow, between 12:00-12:30 or 15:00-15:30 and speak to Michael Moloney.

Tomorrow, Friday, being one of your Job Search days.

I am on annual leave tomorrow, incidentally.
[A4e Personal Career Coach]

****************************************************
2 March 2011
****************************************************
******************************************************
25 February
***************************************************

From: [redacted]@[redacted] [mailto:[redacted]@[redacted]]
Sent: 25 February 2011 15:31
To: “[redacted][redacted]”
Cc: [Placement Officer] [Placement Officer]
Subject: [redacted] UK

Dear [redacted]

I am writing to thank you for attending our meeting on 9th February. I would like to invite you to an induction day on 14th March and have included the details in the attached letter.

Kind regards

[redacted] & [redacted]

Email had 1 attachment:
+ Mr [redacted].docx
31k
(application/vnd.openxmlformats-officedocument.wordprocessingml.document)

****************************************************
20 February 2011
****************************************************

from [redacted] [redacted]
to JCP LONDON REGION OFFICIAL CORRESPONDENCE <LONDONREGION.OFFICIALCORRESPONDENCE@jobcentreplus.gsi.gov.uk>
date 20 February 2011 20:11
subject Re: Update on your email to Darra Singh Chief Executive of Jobcentre Plus
mailed-by gmail.com

Thanks I am attaching the final letter I got from A4E concerning my complaints, I consider this response to be highly dismissive and disrespectful, Below is also email correspondence with A4E, that reinforces by belief that it’s Holloway Road office acts incompetently on an institutional basis.

Yours faithfully
[redacted]

****************************************************
14 February 2011
****************************************************

———- Forwarded message ———-
From: [redacted] <[redacted]>
Date: 14 February 2011 11:37
Subject: Voluntary Work Boost is a mandatory component of the FND Programme.
To: [redacted] JCP DISTRICT OFFICE <[redacted]>
Cc: [redacted] <[redacted]>

Dear JCP,

Can you please send me copies of your own guidance that explains my rights and obligations to undertake a Mandatory period of Work/Training, during my participation with the Flexible New Deal Programme.

Can I ask JCP to confirm in writing that the Mandatory ‘Work Boost’, can never under any circumstances be referred to as:

“A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.”

Can JCP also advise whether has any obligation to assist me obtain skills using the MS Excel and Access software, as a number of posts I have applied for require up to date Excel and Access skills, I consider A4E response to these requests are inadequate.

Can JCP also confirm that when I start undertaking my Mandatory ‘Work Boost’, that I can expect:

1) My travel costs to be paid in advance?

2) I will be provided with additional allowances to cover the cost of meals?

3) That A4E will be able to provide assistance to cover the full costs of any clothing required?

4) A4E will fund the costs of obtaining a passport size photo, to obtain a FND Travel for London subsidised ID Card
If any of the items listed above are unavailable under these conditions my capacity to undertake the ‘work boost’ be compromised.

I am asking JCP to response to these issues, a my experiences of A4E, is that they lack capability to respond in accurate and ethical ways, let alone in accord with JSA/FND regulations.

Can JCP advise what safeguards it has in place that prevent the likes of A4E of offering FND ‘customers’, not fully informing ‘Work Boost’ placement providers that they are not formal Work Trials, that JSA/FND ‘customers’ engage in on a true Voluntary basis. A4E seem to be using it’s ‘Work Boost’ provision as a form of non consensual ‘Work Trial’ and I suggest that it’s own web-site, suggests it is promoting it with prospective employers in ways that seem to have a high probability of being unlawful, or at least unethical and manipulative.

A JSA/FND ‘customer’ can undertake a ‘Work Trial’ and choose not to continue with it, without isk of a JSA sanction, but if someone does a A4E ‘Work Boost’ and get offered a Job, they will have no choice but to accept it or risk a sanction, I therefore consider A4E’s ‘Work Boosts’, lack safeguards.

“Work trials and placements are available to give our
customers invaluable work experience and you the
chance to see them in action before you recruit”
http://www.mya4e.com/employers/working-with-smes/

I beleive, based upon the evidence provided that A4E is using the ‘Work Boost’ to offer potential employers a ‘Work Trial’.

“Reduce the risks associated with recruitment by offering
work trial options for both the employer and potential
employee to assess suitability”
http://www.mya4e.com/employers/working-with-large-employers/commission-free-recruitment/

A ‘Work Trial‘, is not something an employer can offer a potential employee, it is a matter of the potential employee offering it to the employer, the reverse seems to be a manipulation of the principles of a ‘Work Trial

I also understand that a ‘Work Boost’. should not involve cover for an existing vacancy and for employers to use a ‘Work Boost’ as a mechanism to provide on the Job training at no cost to fill an existing vacancy, what safeguards exist to prevent these arrangements?

Yours faithfully

****************************************************
11 February 2011
*****************
***********************************

From [redacted]
to [A4e Personal Career Coach] [redacted]>
cc Michael Moloney <MMoloney@a4e.co.uk>,
[Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
bcc [redacted]
date 11 February 2011 13:48
subject RE: Interview at [redacted] Limited
mailed-by gmail.com

[A4e Personal Career Coach],

RE: Interview at [redacted] Limited
http://ukdata.com/company/%5Bredacted%5D–LIMITED

You cannot use the word ‘Voluntary’, in combination with the word Mandatory, might seem like semantics, but it is a matter of DWP regulations and welfare rights law.

“A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.” (see email below) (emphasis added)

That said, it has the potential to be an interesting placement and the provisional interview seemed to go well, but it is not and never [redacted]n be a Voluntary placement and it is not a Work Trial.

Voluntary- adjective
done , given , or acting of one’s own free will:

Mandatory – adjective
required by law or mandate; compulsory:

The role with [redacted] Limited concern independent support for [redacted] and therefore requires very close attention to law, terminology and proper procedure. These are skills I have and that is why I have a tendency to be quite particular about things and hopefully this would put me in good stead for the ‘Work Boost’ role.

My suggestion would be for A4E to discuss the mandatory ‘Work Boost’, in terms of Work Experience and get there consent to negotiate with the likes of [redacted] Limited, using more common terms like ‘Work Expereince’.

I am particular aware of the distinctions in these matters, as I am aware of a past Government Mandatory work programme, that required asylum seekers, who are not allowed to work, to only get housing and subsistence on the basis of undertaking ‘community’ work on a Mandatory basis, this arrangement never came into being because, despite being advertised as ‘Voluntary’, it actually fell within the legal definition of Slavery and Forced Labour, usually associated with a form of punishment for Criminals.

Details of successful to this regime can be seen at:

http://www.noii.org.uk/2005/05/25/campaign-against-slave-labour/

YMCA withdraws from Ayslum Slavery Scheme
http://www.indymedia.org.uk/en/2005/07/317856.html

Thanks
[redacted]

****************************************************
09 February 2011
****************************************************

============ Forwarded message ============
From : [A4e Personal Career Coach]
To : “[redacted]” <[redacted]>
Cc : Michael Moloney <MMoloney@a4e.co.uk>, [Placement Officer] [Placement Officer] <B[Placement Officer]@a4e.co.uk>
Date : Wed, 09 Feb 2011 10:40:36 +0000
Subject : RE: Interview at [redacted] Limited (Registered No )
============ Forwarded message ============

[redacted],

A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.

I hope this explains the issue more clearly for you?

I would suggest a self taught option on line, http://www.ukonlinecentres.com for your other concern.

Hope this helps.

[A4e Personal Career Coach] [redacted]

Personal career Coach

A4e Holloway Work

Whittington House

764-768 Holloway Road

Archway

Islington

London

N19 3JQ

T: 020 7619 3350

http://www.a4e.co.uk

****************************************************
09 February 2011
****************************************************

From: [redacted] [mailto:[redacted]] On Behalf Of [redacted]
Sent: 09 February 2011 09:14
To: [A4e Personal Career Coach] [redacted]
Subject: Interview at [redacted] Limited (Registered No [redacted]

Dear [A4e Personal Career Coach],

RE: Interview at [redacted] Limited
http://ukdata.com/company/%5Bredacted%5D-LIMITED

Thanks for arranging the impromptu meeting with [Placement Officer], to help me prepare my own questions for the interview, can you advise whether I am attending an interview to be interviewed for a ‘Work Trial’ or ‘Voluntary Work’, as you may recollect, these are the exact terms [Placement Officer] used in our three-way meeting. My understanding is that I am attending an interview with regards a 4 week ‘work boost’, which is a mandatory component of the FND, for those on JSA for 365 days +1?

I see [redacted] Limited is advertising vacancies on it’s website:

“[redacted] has opportunities for temporary experienced administrators and for individuals interested in becoming panel members.”
http://www.%5Bredacted%5D%5Bradacted%5Dworkwithus.html

so I Can understand how [Placement Officer] may have confused a ‘Work Boost’ with a ‘Work Trial‘, though a Work ‘Boost’ or ‘Trial’ can never be considered voluntary work, especially in a profit making Company such as [redacted] Limited

Beside these grumbles, the work of the [redacted] Limited looks quite interesting and as they get money to provide FND ‘customers’ with a ‘Work Boost’, I hope they and I will benefit from this 4 week ‘Work Boost’. Though I must say I very much doubt I would ever add such to my CV, as work on a compulsory no-choice basis is somewhat an anathema to my deeply held values and life experience and history of Public service and substantial amounts of true and often full-time Voluntary work.

Thanks
[redacted]

PS: A number of jobs I have been applying for, require more up to date skills, using Microsoft Excel and Access, when you have the time, [redacted]n you please investigate whether A4E can arrange for training in this area, as most of my related job applications have been for permanent full-time posts.

[redacted]
[A4e Personal Career Coach], RE: Interview at [redacted] Limited http://ukdata.com/company/0&#8230;

11 Feb
Reply
|
[A4e Personal Career Coach] [redacted] to [redacted], [A4e Mandated Work Placement Officer], Michael

[A4e Personal Career Coach]

Understood.

Thank you.

[A4e Personal Career Coach] [redacted]

Personal [redacted]reer Coach

A4e Holloway Work

Whittington House

764-768 Holloway Road

Archway

Islington

London

N19 3JQ

T: 020 7619 3350

http://www.a4e.co.uk

from [redacted] [redacted]
to [A4e Personal Career Coach]
cc [A4e Mandated Work Placement Officer] [A4e Mandated Work Placement Officer] <B[A4e Mandated Work Placement Officer]@a4e.co.uk>,
Michael Moloney <MMoloney@a4e.co.uk>,
Abubakr Najaar <ANajaar@a4e.co.uk>,
Andrew Dutton <ADutton@a4e.co.uk>
date 2 April 2011 13:36
subject [Camden Branch and Consent to Sharing/Disclosure of Personal Information
mailed-by gmail.com
hide details 2 Apr

Dear [A4e Personal Career Coach],

I write to confirm that JCP Finsbury Park has agreed for my FND services to be delivered by staff and resources at your Camden Branch and as such I am not required to attend my next FND review appointment at your discredited Holloway Road branch.

The DWP has also written to me to confirm that A4E has been instructed to destroy any paper and electronic copies of my CV and personal data I provided on the group induction day I attended, as I did not share it on the basis on informed consent. Especially as the A4E worker [radacted] during his delivery of the group Induction said (to paraphrase):

“if you make a complaint do remember we will be able to find at least one reason to sanction you”

In accord with ‘Annex 7 – Customer Consent to Sharing/Disclosure of Personal Information’ <http://www.dwp.gov.uk/docs/pg-part-4-section-2.pdf> I write to advise that I do not give A4E permission to share my personal data with any Third party, which includes the the Department of Work and Pensions and Job Centre Plus. Nor do I give permission for A4E to share or obtain any of my Personal Data from my ‘Work Boost’ provider [redacted], above and beyond the fact that I I completed a full-time placement with them between 14 March 2011 to 09 April 2011. As I have indicated before, as a matter of conscience I will not be sharing any of my personal data with A4E and to ensure compliance with JSA regulations I will be providing any required personal data to JCP direct at the appointments they provide me.

“1. Providers are reminded that they are required to obtain customer consent
prior to their collecting of customer’s personal information and
sharing/disclosure of such information with the Department and/or other
providers.

2. In addition, the customer must give clear written consent for the provider
to use customer personal information when contacting employers to obtain
evidence of employment.

3. These consents must be given by the customer before any information
disclosure takes place.

There is no specific legislative “enabler” which gives a provider the ability
to gather or share customer’s information with a third party, for example
an employer or another training provider, for the purpose of placing the
customer into training/work and obtaining outcome-related payments from
DWP. The informed consent of the individual must be obtained
beforehand, in line with the requirements of the Data Protection Act.
The information disclosure consent form must, as a minimum, contain the
following information:

• What customer’s information your organisation will collect

• why the organisation needs the information, for example for the
purpose recording the numbers of customers placed into training
and/or employment , monitoring the effectiveness of the service
and reporting outcomes to DWP and claiming associated payments

• how the information will be stored

• when and why the information will be shared with a third party, for
example an employer will be contacted when the customer starts
work within so many weeks of leaving provision for the purpose of
obtaining evidence of employment so that a job outcome payment
can be claimed from DWP

Your organisation needs to make it clear to customers that giving consent
is voluntary and that refusal to give consent or withdrawal of an existing
consent will not affect any benefit they may be entitled to.
Authorisation to contact an employer to obtain evidence of employment
must be expressly stated by the Provider and consented to by the
customer before any information disclosure takes place. ””
http://www.dwp.gov.uk/docs/pg-part-4-section-2.pdf

Ref: http://www.dwp.gov.uk/privacy-policy/

Can A4E please provide me with a copy of the form(s) it uses to ensure it’s DWP ‘customers’ have given informed signed-for consent to data sharing and retention, such as CV’s, Job applications, personal data from employers and ‘work boost’ training providers.

Can A4E please provide me with a copy of the Induction presentation used at the group induction I attended. As well as written confirmation that it has destroyed all the personal data I provided on my group Induction day.

To reiterate I formally withdraw any and all implied or explicit consent A4E considers I have given to A4E to request, disclose. obtain, retain or process my personal data with any third party, which includes the Department of Work and Pensions, any prospective employer, Job Centre Plus and [redacted].

Yours faithfully
[redacted]

from [redacted]
to customerservices@a4e.co.uk
cc Andrew Dutton <ADutton@a4e.co.uk>,
[redacted] <[redacted]>
date 27 March 2011 16:20
subject Re: meal food allowances are paid to FND participants
mailed-by gmail.com

I write that I wish to make a complaint about:

1) Your refusal to provide a copy of the policies you use that govern the meal and food allowances A4E provides to it’s JCP/DWP ‘customers’ undertaking the Mandatory FND ‘Work Boost’

2) That A4E applies such allowances policies on an arbitary basis that is discriminating and refuses to explain why it consider it a “norm” to arrange such an allowance at a rate of £2.50 per day, irrespective of whether the agency providing the ”Work Boost’, would provide it’s staff an equivalent allowance that is significantly higher that £2.50 and the observation that most voluntary sector not-for-profit organisations provide such allowances of between £5 to £10 for an afternoon meal allowance.

3) I consider your meal allowance policy and operation is highly discriminatory and function on the basis on unequal treatment and does not have a rational basis to it’s operation and functioning.

4) I also wish to complain that A4E causes it’s low income ‘customers’ to experience financial hardship be refusing to pay Travel Costs for ‘Work Boosts’ in advance, it is financially more prudent to pay for Travel costs one week in advance, otherwise I would consider it legitimate for ‘customers’ to attend you offices on a daily basis for daily refunds of Travel Costs, which of course would make any ”Work Boost impractical and useless.

I have raised these issues at my local A4E branch office (Holloway) with my allocated PCC and his manager and got no satisfactory response and therefore I make this formal complaint as A4E seems institutionally in capable of meeting the needs of it’s JCP/DWP customers in rational and planned ways.

5) Can I also take this opportunity to request A4E cease and desist it’s Institutional practice of referring to JCP/DWP ‘customers’ as Beneficiaries, I consider it does so in a derogatory way and no other organisation or state institution engaged in the Welfare State refers to members of the Public as ‘Beneficiaries’ and as A4E has took part in TV Documentaries called ‘Benefit Busters, it’s use of this word ‘beneficiary’, in my mind underlines a negative and poor regard to JCP/DWP ‘customers’.

Yours faithfully
[redacted]

Dear [A4e Mandated Work Placement Officer],

I note you failed to follow through the requests I made below, you did not provide me with copies of the relevant forms before the Mandatory Work Boost started and you yourself added the dates (as the evidence forensically shows), after I only agreed to 4 weeks and on the basis that you would give me copies BEFORE the Mandatory Work started. In one of your emails you make an oblique reference to something known as a FND40 (without explaining what it is) and you suggest in this email you sent me a copy, which you did not.

On reflection I can now see how devious your processing of this form has been, you said you wanted to keep the original for your own records and said you preferred to send FND40 yourself and even though I agreed to sign it, when I signed it well before the start date was known, the start and end dates had been left blank for your later completion, you took this opportunity to put on the form a start date and end date covering 3 months, when all the evidence I have thus far (I have more) provided shows I agreed 4 weeks only, which is the only mandatory requirement.

Let it be clear, I only became aware of the 3 month period when I discovered my training payments had been agreed till June 2011.

Quotes from emails below:

I will complete and date the ‘Work Boost’ forms for JCP once an understanding and agreement can be made on 1 to 3, I also expect to be provided with copies of these documents prior to the start of any ‘Work Boost’.

(20 February 2011 20:29)

My understanding is that I am attending an interview with regards a
4 week ‘work boost’, which is a mandatory component of the FND, for those on
JSA for 365 days +1?

(9 February 2011 09:14) by self to [A4e Personal Career Coach]

I hope they and I will benefit from this 4 week ‘Work Boost’.

( 9 February 2011 09:14) by self

Reply from [A4e Personal Career Coach]

A x04 week Voluntary Work Boost is a mandatory component of the FND Programme.
(
09 Feb 2011 10:40:36 +0000) by [A4e Personal Career Coach] [redacted][redacted]

Yours faithfully

[redacted]

CC: [redacted]


From:[redacted] [mailto[redacted] On Behalf Of [redacted]
Sent: 20 February 2011 20:29
To: [A4e Mandated Work Placement Officer] [A4e Mandated Work Placement Officer]
Subject: Re: Interview at [redacted] Limited (Registered No [redacted]

– Hide quoted text –

Dear [A4e Mandated Work Placement Officer],

I write to confirm that I prefer communi[redacted]tion via email or a face-to-face appointment.

With regards the yet to be confirmed ‘Work Boost’, can I ask A4E to advise me whether it will consider:

1) Providing travel cost payments in advance, weekly would be OK but I prefer forth nightly payments

2) Funding to purchase two pairs of smart trousers, to allow me to participate in [redacted] attendance at Appeals and help with any future Job interviews

3) To provide the money, in advance, to buy passport size photos, to enable me to get a FND 50% off discounted Oyster Card TFL Photo ID Card?

I will complete and date the ‘Work Boost’ forms for JCP once an understanding and agreement can be made on 1 to 3, I also expect to be provided with copies of these documents prior to the start of any ‘Work Boost’.

Of course all of this is dependent upon [redacted]’s return to [redacted] on 21-Feb-11 and her agreement to offer me the Mandatory JSA sanction based ‘Work Boost’ and not any other of the no-choice non-voluntary ‘candidates’ interviewed.

Thanks
[redacted]

———- Forwarded message ———-
From: [redacted]
Date: 14 February 2011 11:37
Subject: Voluntary Work Boost is a mandatory component of the FND Programme.
To: [redacted] JCP DISTRICT OFFICE Cc: [redacted]

(Page 1 FND2 copy above)
from [redacted]
to Abubakr Najaar <ANajaar@a4e.co.uk>
cc Michael Moloney <MMoloney@a4e.co.uk>
date 12 May 2011 10:33
subject Re: Meeting
mailed-by gmail.com

Attached is my independent fax receipt log that indicates none received from A4E

Yours faithfully
[redacted]

*******************************************************
16 November 2010
********************************************************
from [redacted]
to [A4e Personal Career Coach]
date 16 November 2010 19:31
subject Independent Complaint Investigator
mailed-by gmail.com

Dear [A4e Personal Career Coach],

I have an interview with Waltham Forest Council tomorrow morning at
10:30am, for the role of a Children’s Service Independent Complaint
Investigator. I was alerted to this opportunity by my JCP Finsbury
Park, Personal Adviser during my Monday meeting there.

[redacted]

———- Forwarded message ———-
From: [redacted]
Date: 10 December 2010 16:44
Subject: Re: Formal complaints
To: Andrew Dutton <ADutton@a4e.co.uk>

I am attaching a redacted screen shot of the document section of the A4E computer I worked from today, as you will be able to see there was a significant amount of Personal data accessible to anyone who uses this type of Semi-Public PC

Yours faithfully
[redacted]

On 27 November 2010 12:48, [redacted] wrote:

For the attention of Andrew Dutton, CEO A4E
http://www.mya4e.com/4-Media/News/A4e-appoints-new-Group-CEO

Dear Andrew Dutton,

RE: A4E Whittington House branch

Please find attached a series of emails that raise formal complaints
relating to how A4E handles Personal Data and the way it’s complaints
procedures and policies got explained during my attendance at it’s
group induction to the Flexible New Deal (FND) on 09/11/10.

I acknowledge these emails are lengthy, which reflects my concerns and
anger at the time, especially after having my CV sent by email to
third parties without written agreement or informed consent and the
action of also sending me copies of other FND participants CVs and how
they also got copies of mine.

Concerning the Job Search timetable, my observation is that most FND
participants are using A4E computers to undertake this task. When I
was given the timetable I asked whether attendance according to the
timetable was compulsory, Eddie advised me it was not, I have a home
computer and internet access so I am unsure why I am required to
attend A4E to complete computer based tasks.

As I have mentioned in my correspondence with the ICO my ability to
apply for jobs or complete job application on A4E computers is
compromised and offers little protection to my Personal data.

First of all as A4E does not allow anything to be saved locally on a
computer, all FND participants are forced to save sensitive Personal
data onto the C-drive, which means it is accessible to the next person
who uses the 10s of semi-Public computers at A4E. Please note that
mere deletion of documents saved locally often just means they are
placed in the computers recycle bin and all data can be quickly
undeleted with little effort or technical knowledge. I suggest that
A4E consider using the kinds of software packages that Public
libraries and Internet Cafes use to protect Public use computers and
networks, whilst still allowing use of USB sticks and CDs to save work
onto. I understand the DWP does not allow the enabling of such
external  saving facilities on computers that can access it’s data or
systems, but this is about semi-Public computers that by definition
have no such access.  Though they do at present contain considerable
amounts of FND participants sensitive Personal data accessible to
*anyone* who visits A4E.

I am attaching a screen capture of the kinds of data scattered across
the 10s of semi-Public computers at A4E at Whittington House and
probably across it’s network of offices throughout the UK.

----- Original message -----
From: From:[redacted]
To:    [redacted]
Cc: "Michael Moloney" <MMoloney@a4e.co.uk> [Add]

Ditto

"...only respond to emails or read emails if actually deemed necessary
or from a reliable source."

Yours faithfully
[redacted]

----- Original message -----
From: [redacted]
To: [redacted]
Cc: "Michael Moloney" <MMoloney@a4e.co.uk>
Date: Mon, 15 Nov 2010 16:39:25 +0000
Subject: RE: "Jobsearch timetable given to beneficiary today"

[redacted],

Understood.

But can I make a suggestion?

Please don't email us unless it is important.

I emptied my mail box last week and I naturally only respond to emails
or read emails if actually deemed necessary or from a reliable source.

Thank you for your consideration.

[redacted]
Personal Career Coach
A4e Holloway Work

----- Original message -----
From: "[redacted]
To: "[redacted]
Cc: "jobs@islingtoncl.co.uk" <jobs@islingtoncl.co.uk>
Date: Thu, 11 Nov 2010 15:53:11 +0000
Subject: Fwd: Administration Officer

Please treat this email a formal complaint as sharing other peoples
personal data with me is a Breach of the Data Protection Act.

Yours faithfully
[redacted]

I therefore have removed from my email system the CV's of:

FND-C [redacted] CV.doc(45k)
FND-[redacted] CV2.doc(33k)
FND-[redacted] CV.doc(37k)

----- Original message -----
From: [redacted]
To: "jobs@islingtoncl.co.uk" <jobs@islingtoncl.co.uk>
Date: Thu, 11 Nov 2010 14:44:20 +0000
Subject: Administration Officer

Dear [redacted],

My clients are very much interested in your ADMINISTRATION OFFICER
vacancy IKC/23524, Islington College London on
www.directgov.co.uk<http://www.directgov.co.uk>.

Please consider attached CV's for your advertised role.

Thank you.

[redacted]
Personal Career Coach
A4e Holloway Work
Whittington House

----- Original message -----
From:[redacted]
To:[redacted]
Date: Wed, 10 Nov 2010 23:56:18 +0000
Subject: A4E office in Holloway North London N19

I am writing to advise that I am quite concerned that a member of the
A4E Holloway Office staff suggested at a Flexible New Deal induction,
that I attended, that Job Centre Plus (JCP) customers need to think
carefully before complaining about A4E, as normally only about "2%" of
it's Flexible New Deal programme participants return to the  JCP after
12 months and during these 12 months, to paraphrase, "...if you complain
don't think we will not do the same, over 52 weeks we can usually find
at least one reason to tell the Job Centre" that you have breached
conditions and a JSA sanction would be appropriate and we (A4E) would
provide the information to confirm the breach.

I consider the above to be a toxic way to handle complaints and is
tantamount to a policy that is an abuse of Power

On a simple level can I request that all A4E interviewing rooms,
cubicles and office floor are heated, during my induction day I was
interviewed in two rooms, both unheated. The Induction session was
heated by a portable space heater, all of this suggests that the
Holloway Road building has no central heating that is fully operable.

During the induction customers were also advised that they could also
consider leaving London, if they consider that getting a job and being
better off in employment was not possible as the job income would be
less than benefit income rights, I am not sure how these suggestions
fall into the remit of A4E's work.

i also advised an A4e staff member that I considered it inappropriate to
interview JCP customers in open plan work spaces and not with cubicle
areas or interview rooms, some of the questions asked during the
induction require the disclosure of personal sensitive information. 

I would appreciate details of what basis A4E asks questions about GP
registration, health and disability issues and how such practices comply
with the Equalities Act (2010) and why they ask for information that I
understand JCP already transfers to A4E.

I did raise this matter directly with A4E and have put my concern in
writing to a member of A4E, though I did not refer to these issues as a
complaint and I do not think I need to do so for any action to be
considered by DWP.

Yours faithfully
[redacted]

----- Original message -----
From: [redacted]
To: [PCC]@a4e.co.uk
Cc:[redacted]
Date: Tue, 09 Nov 2010 14:12:35 +0000
Subject: my cv

(Extract of CV, showing copyright notice:)


As discussed this morning please find attached my CV, can I also request
to attend CV writing classes or help so I can improve it and make more
tailored to the needs of prospective employers and A4E.

As we agreed I prefer communication via email, I have a computer at home
with access to the internet at my local library.

Concerning:

[redacted]

Yours faithfully
[redacted]

PS: As mentioned I have [redacted] in my upper spine/neck, whilst not
normally a barrier to employment it does affect my ability to do heavy
lifting or some manual labour, I have not mentioned this to the Job
Centre ever, but today you said A4E would put me forward for manual
labour jobs in the construction industry and therefore it has become
important to mention.

Note: I also note one of your colleagues said this morning that only
about 2% of A4E FND customers ever return to the Job Centre after 12
months and that often during this time-frame at least one or more
reasons can be communicated to the Job Centre to enforce a JSA sanction
against a customer, this was mentioned in relation to customers making
complaints and it was implied that if a complaint is made against A4E,
A4E they could also do the same, which could mean a sanction and loss of
benefit, whereas A4E could lose it's contract.

***** Email confidentiality notice *****
This message (including any attachments) is private and confidential and
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[redacted]

*********************************************************************
from [redacted] [redacted]
to [Manager JCP Finsbury Park]
cc [Manager JCP Finsbury Park] JCP FINSBURY PARK <[Manager JCP Finsbury Park]>,
[redacted][District Manager JCP]
date 15 May 2011 12:32
subject Summary of my A4E concerns about it’s unlawful and unethi[redacted]l FND practice
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